Customer Service Volunteer - Mobility Aids (Galashiels)

  • VO77899


Come and join our friendly team based in Galashiels and support your local community by hiring out wheelchairs!

This is a very rewarding role providing much-needed support for people who are accessing our service. Based at one of our mobility aids spoke locations, the main element of the role is serving the public who require a wheelchair or other mobility aids equipment. This is the ideal role for someone who enjoys meeting people, can show compassion and empathy and who likes administrative duties with a customer service perspective.

Typical tasks include:

Liaising with the hub to arrange stock/deliveries/collections.
Issuing and receiving wheelchairs (or other mobility aids equipment) using a computer based stock control system.
Demonstrating how to use and look after our wheelchairs (and other equipment)
Dealing with enquiries from people wanting to borrow a wheelchair (or other equipment) by telephone and face to face
Receiving payments / donations and issuing receipts
Contacting service users about overdue and upcoming return of equipment
Signposting to other Red Cross services/providers
Actively promoting the Retail Mobility Aids offer/website

These are just some examples. You will work within a great team and be fully supported by the Volunteer Coordinator.

We are looking for someone who:

ideally has a customer service background
Enjoys meeting people and has good interpersonal skills
Is fit and able to lift/move wheelchairs.
Is IT-literate (or willing to learn)
Is willing to attend induction and foundation training
Will uphold the Fundamental Principles of the International Red Cross and Red Crescent Movement and Red Cross policies including Equal Opportunities
Will act in accordance with our values and behaviours framework
Will treat people with respect and uphold their dignity
What we offer
Meet new people and be part of a dynamic and inclusive team
A great opportunity to develop your existing skills and gain new ones
All training and induction for the role (there is no charge for training)
Reasonable pre-agreed travel expenses for the role including for attending training
An opportunity to be part of the world’s largest humanitarian organisation and the knowledge that you are making a difference to people’s lives

Organisation aims and objectives

Humanity, Impartiality, Neutrality, Independance, Unity, Voluntary Service, and Universality- which inspire and guide all its actions.











Experience required: We are looking for someone who ideally has a customer service background. Enjoys meeting people and has good interpersonal skills. Is fit and able to lift/move wheelchairs. Is IT-literate (or willing to learn).
Travel details: British Red Cross, Galashiels
Minimum age: 18


Expenses paid: Yes
Training details: Shadowing in role can start after interview. Foundation Training programme to be completed within 6 months. Ongoing support and training from volunteer coordinator.
Support: Named Contact For Volunteer

Last updated a day ago