Customer Service Volunteer - Mobility Aids - Galashiels

  • VO77742


Description

This is a very rewarding role providing much-needed support for people who are accessing our service. Based at one of our mobility aids spoke locations, the main element of the role is serving the public who require a wheelchair or other mobility aids equipment. This is the ideal role for someone who enjoys meeting people, can show compassion and empathy and who likes administrative duties with a customer service perspective.

Typical Task include
Liaising with the hub to arrange stock/deliveries/collections.
Issuing and receiving wheelchairs (or other mobility aids equipment) using a computer based stock control system.
Demonstrating how to use and look after our wheelchairs (and other equipment)
Dealing with enquiries from people wanting to borrow a wheelchair (or other equipment) by telephone and face to face
Receiving payments / donations and issuing receipts
Contacting service users about overdue and upcoming return of equipment
Signposting to other Red Cross services/providers
Actively promoting the Retail Mobility Aids offer/website
These are just some examples. You will work within a great team and be fully supported by the Volunteer Coordinator.
We are looking for someone who:
Is willing to attend induction and foundation training
Will uphold the Fundamental Principles of the International Red Cross and Red Crescent Movement and Red Cross policies including Equal Opportunities
Will act in accordance with our values and behaviours framework
Will treat people with respect and uphold their dignity.

What we offer:
Meet new people and be part of a dynamic and inclusive team
A great opportunity to develop your existing skills and gain new ones
All training and induction for the role (there is no charge for training)
Reasonable pre-agreed travel expenses for the role including for attending training
An opportunity to be part of the world’s largest humanitarian organisation and the knowledge that you are making a difference to people’s lives.

Organisation aims and objectives

We are a volunteer-led humanitarian organisation that helps people in crisis, whoever and wherever they are.

Availability

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Morning
Afternoon
Evening

Frequency and commitment details

We are interested in applicants who can commit to volunteering a few hours a week on any weekday (daytime Monday to Friday) on a regular basis.

Restrictions

We value the energy and enthusiasm that young people bring to this role. The minimum age you can volunteer for the Red Cross is fifteen years old. We can accept volunteers under the age of eighteen at some of our locations for this role subject to parental
Experience required: ideally has a customer service background > Enjoys meeting people and has good interpersonal skills > Is fit and able to lift/move wheelchairs. > Is IT-literate (or willing to learn)
Travel details: Reimbursement of out of pocket expenses
Minimum age: 18

Support

Expenses paid: Yes
Expenses details: Reimbursement of out of pocket expenses
Taster available: Yes
Taster details: We provide a well-structured pathway to ensure you have all the skills, knowledge and confidence to undertake this role as soon as possible. Following a short telephone interview, we will arrange for you to meet the Mobility Aids Volunteer Coordinator who will be your line manager. You can start ‘shadowing’ straightaway i.e. spend time with the team to see first-hand how the service runs.
Training details: Foundation Course e-learning module includes Essential health and safety information. Information Governance This is on line and takes around two hours but varies for each person. This should be completed as soon as possible so that you can become fully active in the service. Mobility Aids Welcome Familiarisation with local premises / core information This takes around two hours but varies for each person. Your line manager will cover this with you at your own pace. Mobility Aids Volunteer Everything you need to know to undertake the role you have chosen This varies for each person. Your line manager will cover this with you one-to-one at your own pace. Foundation Course For all Red Cross volunteers. How to provide practical and emotional support, how we look after ourselves, the Red Cross Red Crescent movement, our Fundamental Principles. A two-day event with venues and dates available throughout the UK. We will ask you to book on to a course at the time of interview, no later than six months after your start date.

Last updated 4 months ago