Medical Assessment Buddy

  • VO77709


This role provides valuable support to Advice Shop customers who have to attend medical assessments as part of a benefit claim whether this is helping them to prepare for the assessment or accompanying them.

West Lothian Council Advice Shop provides help and advice to customers regarding a range of welfare benefit and other enquiries. Many of our customers are experiencing illness and disability and are required to attend medical assessments in connection with their benefit claims. For many people this can be extremely stressful and we are therefore looking to recruit and train a group of volunteers as ‘Buddies’ to support clients during these appointments.
Initial Meeting
• Meet client in advance of appointment to provide reassurance, explain the format and purpose of the medical assessment, discuss health situation, check arrangements and clarify any requirements (e.g. information required for medical assessment, including further evidence)
On the day of the medical assessment
• Support customer while attending medical assessment
• Provide Support and reassurance to client while in waiting area prior to appointment
• Observe assessment
• Complete checklist/report, noting key information
• Encourage the customer to explain their situation to the Healthcare Professional carrying out the assessment
• Complete documentation
Comply with all confidentiality and data protection guidelines

Organisation aims and objectives

The Anti-Poverty Service delivers a free, impartial and confidential advice service to help the most vulnerable households in West Lothian. The focus of the service is on alleviating poverty and promoting inclusion and equality the service is also responsible for administration of housing benefit, the council tax reduction scheme, discretionary housing payments and the Scottish Welfare Fund and a range of entitlement schemes.











This opportunity doesn’t follow set hours so flexibility will be required.
Experience required: • Highly reliable and trustworthy • Effective communication and interpersonal skills, capable of treating customers in a non-judgemental manner and with empathy and respect • Confident approach • Ability to follow project procedures • Respect confidentiality • Ability to travel to Edinburgh
Travel details: Pre-meeting is held in the Advice Shop and most assessments will take place in Edinburgh.
Minimum age: 21


Expenses paid: Yes
Expenses details: Public transport cost for travel to Edinburgh. Travel within West Lothian – mileage reimbursed or public transport costs. • Expenses paid in arrears directly to bank account.
Training details: Training and ongoing volunteer meetings will take place in Bathgate Partnership Centre. Introductory training includes: Induction Employment Support Allowance & Personal Independence Payment Medical Assessments Protection of Vulnerable Groups Project Procedures Personal Safety
Support: Named Contact For Volunteer,
Wheelchair Access/Disabled Access Toilet

Last updated 9 days ago