Befriending - Telephone Friend

  • VO79038
  • Home-based volunteering


By volunteering as a Telephone Friend for The Silver Line, we match you to one of our Silver Liners (older person) that you call once a week.
In the UK more than 1 million people aged over 65 and over say they often or always feels lonely. We have 300 older people waiting for a Telephone Friend.

This is a volunteer role that you undertake from home or from work.
All you need is access to a telephone and the internet. We ask for a commitment of up to a year where possible and the ability to make your call on the same day and time each week between 8am and 8pm Monday - Sunday.
The Silver Line pays for the costs of all friendship calls and for safeguarding we also record the calls.
In the time it takes to read the paper, watch the news or take a trip to the shop, you can volunteer with The Silver Line. A regular 30-minute call from a friend really can change the life of a lonely older person

Organisation aims and objectives

The Silver Line operates the only confidential, free helpline for older people across the UK that’s open 24 hours a day, seven days a week, 365 days of the year. We also offer telephone friendship where we match volunteers with older people based on their interests, facilitated group calls, and help to connect people with local services in their area. The Silver Line is the only confidential, free helpline for older people across the UK open every day and night of the year. Our specially trained helpline team can •offer information, friendship and advice . •link callers to local groups and services. •offer regular friendship calls. •protect and support older people who are suffering abuse and neglect. 68% of calls to the helpline are made at night and weekends. The Silver Line is a helpline and friendship service for people aged 55 and over


18 years and over
Experience required: To be aged 18 and over / Access to the internet and an email account / A UK, Channel Isles, or Isle of Man telephone / To be able to commit to a 30 minute friendship call at the same time and day each week for up to a year / To want to speak to , and build a relationship with an older person.
Travel details: Home based
Minimum age: 18


Expenses paid: Yes
Expenses details: Cost of calls paid for.
Support: Named Contact For Volunteer

Last updated 5 months ago