Receptionist

  • VO76544


Description

1 To act as first point of contact for enquiries by phone and in person.
1.2 To use Salesforce (an online date service) for recording client information, updating client information, recording client phone calls & appointments and scanning attachments.
1.3 To provide admin support to the Health Agency staff team
1.4 To provide information resources for staff team and users of services.
1.5 To record and log messages and pass to the relevant staff member.

Organisation aims and objectives

We aim to work with people of South West Edinburgh to improve their Health and Wellbeing. We aim to work holistically at the Health Agency where we believe a healthy person is someone whose body, mind and feelings are working in harmony. To meet the many different needs of the community we offer a wide range of services from one on one work, to group work. We are increasingly working in other settings in the community such as schools, GP centres and community centres and with voluntary organisations. We try to involve local people in all aspects of our organisation encouraging them to share their ideas and giving volunteers the opportunity to work in many different projects within the Health Agency.

Availability

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Morning
Afternoon
Evening

Any commitment is welcomed

Restrictions

Experience required: Good telephone and administrative skills, Confidentiality at all times, An ability to work as part of a team.
Travel details: Our service is at the Wester Hailes Healthy Living Centre, at the 30 Harvesters Way. It is a large building which has other services as well such as Medical services and Social Works.
Minimum age: 18

Support

Expenses paid: Yes
Expenses details: The volunteers who spend 5 hours or more at the reception can claim up to £3 for their lunch (subject to provide a receipt). Also there are reasonable travel expenses available for those whom travel with buses (subject to provide tickets).
Training details: The volunteers will receive ongoing support during their commitment. The Health Agency is to help volunteers to develop their personal and organisational skills during their services.

Last updated 2 months ago

Please note, organisations are currently experiencing a large volume of enquiries from people looking to help out. They may not always be able to meet this demand so please be patient, you may not receive a quick response or be assigned to a role.