Room Steward

  • VO75357


Description

Purpose of the role

The purpose of this role is to assist and enthuse visitors as they explore the house and the unique collections on display. Room Stewards also support us with maintaining public safety and security within the historic house and caring for the collections during our annual period of closure and behind the scenes activity. Our Room Stewards are the face of Abbotsford and play an important part in welcoming visitors from all around the world and making their visit memorable and informative.

Tasks involved

• Welcoming visitors to the house
• Orientating visitors with tour access on their mobile
• Offering information on the history of the rooms and objects within the house
• Caring for collections and looking out for their security and welfare
• Encouraging visitors to complete feedback forms at the end of their visit
• Promoting upcoming events and activities to visitors
• Providing directions and guidance to visitors (including other attractions within the Borders)
• Promoting excellent customer service
• Assisting in monitoring visitor flow, social distancing and capacities in the historic rooms

Skills and Experience

• A reasonable level of mobility is required as the role involves using a steep spiral staircase and periodic walking through the ground floor rooms.
• Excellent time management and punctuality.
• Commitment to excellent customer service.
• An interest in and willingness to develop own knowledge of Sir Walter Scott and his descendants, Abbotsford and the Borders.
• As the public face of the Abbotsford Trust, volunteers are requested to present themselves in a manner of dress and footwear appropriate to their role.

Requirements

• Interested applicants will be asked to complete a Volunteer Registration form.
• Applicants will be invited for an interview about the role.
• Details of two references will be requested.
• If accepted, you will be invited to attend some days on site for induction, briefing and training, including a tour of the site.
• All volunteers undertake a trial period of one month.

Organisation aims and objectives

Abbotsford is the home of the 19th century writer Sir Walter Scott and is run by The Abbotsford Trust, a registered Scottish charity. We offer a five star visitor experience to visitors from across the world including the historic house and collections, 100 acres of designed landscape, formal gardens, a free Visitor Centre with an exhibition on Sir Walter Scott, play trail, gift shop, restaurant, events and special exhibitions.

Availability

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Morning
Afternoon
Evening

Usually one day per week during peak season, including weekends. Typical shift of 3.5 hours. Days and times to be agreed.

Restrictions

Travel details: Abbotsford, Melrose, Scottish Borders

Support

Expenses paid: Yes
Expenses details: • Volunteers are entitled to claim the costs of travel from their home to Abbotsford (conditions apply). • Volunteers are eligible for a 10% discount in Ochiltree’s café, 10% discount on the cost of admission to events and 20% discount in the gift shop (conditions apply).
Training details: • Induction – volunteers will undergo an induction process which includes a first day induction with their volunteer manager, a general induction group session introducing them to the Abbotsford Trust, a guided tour of the house and gardens and several shadowing sessions. Additional role-specific training may be required. • On-going training – training will be provided as and when necessary. • Support – volunteers will receive regular support through their volunteer manager who will be their main point of contact for information, queries, advice and feedback
Support: Named Contact For Volunteer,
Wheelchair Access/Disabled Access Toilet

Last updated a month ago

Please note, organisations are currently experiencing a large volume of enquiries from people looking to help out. They may not always be able to meet this demand so please be patient, you may not receive a quick response or be assigned to a role.