You will be the first point of contact for clients within the Bureau, along with helping to ensure the smooth running and organisation of the Bureau is many different ways. Depending on what your are comfortable with you might be doing the following: -Welcoming clients -Answering telephone calls/emails and passing messages to the appropriate person or arranging appointments for clients -Updating databases and information systems -Filing and photocopying -Taking minutes at meetings -Ordering stationary and other supplies

To help provide effective and efficient advice to members of the public. -Interviewing clients -Finding, interpreting and communicating information so clients can make informed decisions -Act on behalf of clients, when needed - Negotiating, referring and drafting letters for clients -Completing clear case records -Recognising the root cause of problems and participating in taking action Our volunteer Advisers can either be generalist advisers (they advise on many different topics) or they can become specialist advisers (advising on a specific topic(s))

Are you passionate about making a difference in your community? Join us as a volunteer at Marie Curie charity shops, where your efforts will directly support our mission to provide vital care for terminally ill individuals and their families. As a Retail Volunteer, you'll be the heart and soul of our store, bringing joy to our customers and helping us create a vibrant shopping experience. Why volunteer in one of our shops? • Gain retail experience. • Meet new people. • Support your local community. • Donate your skills and knowledge. • Be part of a friendly team. Volunteers are involved in a wide range of roles and day-to-day activities that support the running of each store for two hours or more a week. On the store floor you could be involved with providing excellent customer service, processing transactions on the tills, replenishing stock and putting up eye-catching displays to entice customers in. Behind the scenes, volunteers get involved with store housekeeping and administration, sorting through donations to find those hidden gems and preparing goods for sale by sorting, steaming and pricing items. Do you have specific retail skills to donate? We're also looking for volunteers with skills and ideas around visual merchandising, identifying stock generation channels and raising awareness of our charity shops. Using your local knowledge, you could help to maximise the shop’s potential. Your role will include some of, but is not restricted to, the following tasks: • Sort through donations, find hidden gems • Prepare items for sale • Maintain the shop floor and provide excellent customer service to our shoppers • Operate the till • Help out with basic housekeeping Young Volunteers Please note: A signed Parent/Guardian Consent Form is required for all volunteers aged 14-17 years.

Board members are responsible for the strategic management of each bureau, including oversight of planning, evaluation, staffing, managing finances and ensuring legal and regulatory compliance. Skills and experience are welcome, but training is provided. Interest in the community and bureau is most important.