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Casework Volunteer - Kirkcaldy/Glenrothes

  • VO74221


A Casework volunteer is someone who carries out welfare support tasks for the Royal Air Forces Association. Welfare support is about listening to an individual and assessing their needs to find out how the Association can provide help to them. Support can include anything from helping put a beneficiary with a disability in touch with social services, so they can apply for funding for a wet room, to something as simple as filling in a form to get a new fridge, for a beneficiary who cannot afford to replace their broken one. It could also be informing beneficiaries of the holiday breaks the Association offers, in one of its three Wings Break hotels. Casework volunteers may also need to gather complex information on beneficiaries to help with applications for care home fees or similar and this can involve providing clear and precise information on finances and correspondences. Beneficiaries are members of the RAF family.

Organisation aims and objectives

A life of service in the RAF can include experiencing some distressing situations and moving around a lot. So, many of our veterans and serving personnel don’t have a close network of friends and family around them to help them through difficult times. Active service can lead not only to physical injury, but also to ongoing mental health issues. It’s our job to make sure nobody who has served in the RAF – or their immediate families – feels abandoned when they’re most in need.










When a case is active there could be 2-3 visits at 1-2 hours


PVG clearance required
Experience required: Casework volunteers need to be caring and empathetic, with the ability to build a rapport with others and put them at ease, through a friendly and sensitive approach. In addition casework volunteers will have to have good IT skills, access to a computer and access to a car. Volunteers should be able to work confidentially, in a non-judgemental manner and in line with RAF Association Volunteer Agreement which you will be asked to sign or adhere to.
Travel details: The volunteer will meet at beneficiaries home or mutually agreed location. One volunteer is needed for each of Glenrothes and Kirkcaldy
Minimum age: 18


Expenses paid: Yes
Expenses details: Travel expenses are available
Training details: Initial 3 day training course and then refresher training. Ongoing contact with welfare manager.
Support: Named Contact For Volunteer

Last updated 23 days ago