IT Support Volunteer - ITCanHelp

  • VO73112


To provide a timely, effective, free and impartial advice and assistance on a one-off or short-term basis, to disabled or older people to resolve their computer related issues in their home and/or remotely.

Principal Accountabilities

Evaluate client issues which could involve:
Advising on hardware and software, including upgrades to existing hardware and software.
Identifying and installing suitable equipment and upgrades.
Identifying and resolving a range of technical problems relating to hardware or software.
Installing new software packages.
Getting clients started with new equipment, software packages, the internet, email, FaceBook or other packages.
Resolve client issues in accordance with the AbilityNet ITCanHelp Service Level Agreements (SLAs)
Contact client to arrange appointment
Feedback on visit to County Coordinator (CC) with resolution or next steps
Contact client after original visit to confirm follow up appointment if necessary
Highlight to the CC immediately any issues that may present a risk to service delivery or reputation
Provide ad-hoc support to CC with promoting the AbilityNet ITCanHelp service in the local area
Provide ad-hoc support to CC with recruiting for AbilityNet ITCanHelp volunteers in the local area
Attend ad-hoc team meetings and wider company events or meetings
Undergo training
Support/buddy other volunteers as necessary
Adhere to all AbilityNet policies as set out in the Induction pack

Note: if there is no CC in the County then the Free Services Admin team take on this role.

Organisation aims and objectives

AbilityNet is a UK charity that helps older people and disabled people of all ages use computers and the internet to achieve their goals at home, at work and in education. We provide a range of services that include personalised workplace and education assessments, digital accessibility testing and computer support in people's homes. We also offer a wide range of free Expert Resources that can be accessed through this website.










There is no minimum hours you must commit to, volunteers can do as much or as little as they want.


Due to the fact that applicants will be working with vulnerable adults, they will be subject to a Basic Disclosure by Disclosure Scotland as appropriate before appointment is confirmed. This will be renewed every 2 years (at no cost to the volunteer).
Experience required: -Good IT and computer skills -Good knowledge of standard hardware operating systems and software -Good interpersonal and communication skills -Access to a computer and email facilities -Own transport or appropriate public transport links -Can commit, on average, 2 hours per week, but role is flexible depending on client requests/needs. DESIRABLE: -Knowledge of assistive technology e.g. Voice Recognition software Previous volunteering experience or work with disabled or older people
Travel details: Various locations across Fife
Minimum age: 18


Expenses paid: Yes
Expenses details: Expenses Paid.

Last updated 4 months ago

Please note, organisations are currently experiencing a large volume of enquiries from people looking to help out. They may not always be able to meet this demand so please be patient, you may not receive a quick response or be assigned to a role.