We know that the benefit application process is complex. No two cases are the same. That is where we need you. You will support Turn2US Digital Buddies by helping them to answer complex questions they get from people who have asked for extra support in applying for benefits.
You will feel great knowing you are making an impact, supporting people through challenging times with your expert knowledge and experience of the benefits system..
Your role is not to provide any form of advice. You will be giving practical support and information all from your smartphone. You will tell them when someone needs to be referred to an advisor, or signposting Digital Buddies to helpful services and information.
Turn2us is a national charity helping people when times get tough. We provide financial support to help people get back on track.
Experience required: High level knowldge of the UK Welfare System. Be confident in using mobile based chat apps like WhatsApp. Able to use the Internet to research and signpost Digital Buddies to helpful information.
Travel details: Volunteer wherever you can use a smartphone and wi-fi.
Minimum age: 18
Training details: All volunteers receive an induction to Turn2us and relevant training for their role. Face to face traing or through online modules. Volunteers are supported by the Volunteer Support Manager, Volunteer Support Officers and the Volunteering Projects Officer.
Support: Named Contact For Volunteer