Digital Buddy

  • VO72734
  • Home-based volunteering


Applying for benefits is a stressful process for many people. There are many forms to fill in, alien language and a lack of confidence that the situation will improve.

The Turn2US project aims to help more people apply for the welfare support they are entitled to, through a volunteer buddying system.

As a Digital Buddy you will be matched with someone who has asked for some extra support in applying for benefits and you will provide online, one-to-one support. You will be a hand to hold for people looking for financial help. Your role is not to provide any form of advice. You can be a source of emotional and practical support to get someone through a hard time in their lives, all via your phone.

You in turn will be supported by a Benefits Supporter with expert knowledge of the UK Welfare System who will help you to answer any complex queries that come your way.

Organisation aims and objectives

Turn2us is a national charity helping people when times get tough. We provide financial support to help people get back on track.


Experience required: Knowledge or experience of applying for benefits, able to use mobile based chat apps like WhatsApp, able to use Internet, empathy & good communication.
Travel details: From your smartphone.
Minimum age: 16


Training details: Training in December - 1 day duration. Face to face or online modules.
Support: Named Contact For Volunteer

Last updated 5 months ago

Please note, organisations are currently experiencing a large volume of enquiries from people looking to help out. They may not always be able to meet this demand so please be patient, you may not receive a quick response or be assigned to a role.