Volunteer IT Support

  • VO71528


Description

Evaluate client issues which could involve:
o Advising on hardware and software, including upgrades to existing hardware and software.
o Identifying and installing suitable equipment and upgrades.
o Identifying and resolving a range of technical problems relating to hardware or software.
o Installing new software packages.
o Getting clients started with new equipment, software packages, the internet, email, FaceBook or other packages.
• Resolve client issues in accordance with the AbilityNet ITCanHelp Service Level Agreements (SLAs)
• Contact client to arrange appointment
• Feedback on visit to County Coordinator (CC) with resolution or next steps
• Contact client after original visit to confirm follow up appointment if necessary
• Highlight to the CC immediately any issues that may present a risk to service delivery or reputation
• Provide ad-hoc support to CC with promoting the AbilityNet ITCanHelp service in the local area
• Provide ad-hoc support to CC with recruiting for AbilityNet ITCanHelp volunteers in the local area
• Attend ad-hoc team meetings and wider company events or meetings
• Undergo training
• Support/buddy other volunteers as necessary
• Adhere to all AbilityNet policies as set out in the Induction pack

Organisation aims and objectives

AbilityNet exists to change the lives of disabled people by helping them to use digital technology at work, at home or in education.

Availability

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Morning
Afternoon
Evening

Restrictions

Experience required: Patient, Team Worker, I.T Support
Travel details: Expenses covered for all public transport and fuel.
Minimum age: 18

Support

Expenses paid: Yes
Expenses details: Paid Monthly for all public transport and fuel costs.
Training details: We will provide all relevant Induction support and then work with volunteering on and ongoing basis.
Support: Named Contact For Volunteer

Last updated 19 days ago