Victim Support Scotland Volunteer * Please note, we are following official covid-19 guidelines in our places of work. The initial induction period will be online. * How can you support victims and witnesses of crime? Victims of crime often feel a range of emotions in the aftermath of an offence. It is Victim Support Scotland’s role to provide victims and witnesses of crime emotional and practical support in person, online, and in court. Volunteers are supported by VSS staff who manage the service. How would you help? Our volunteers provide emotional support, practical help, information and guidance through the criminal justice system. We aim to empower people who have been impacted by crime, to move on with their lives. • Discuss service users’ needs by telephone, webchat, appointments and face-to-face contact, agreeing next steps at the end of each contact • Help service users feel more confident by arranging and conducting court familiarisation visits • Support service users in the court room and other appropriate locations on the day of the trial, liaising with court officials on behalf of the service users. • Feedback and agree follow-up actions with staff members • Provide administrative support in completing the service users journey What benefits would I get? Volunteering with Victim Support Scotland can be challenging and also extremely rewarding. As a volunteer you will: • Support people when they most need it • Learn new skills and knowledge of the criminal justice sector • Gain access to a range of specialist training courses that are relevant to your volunteering role • Positively contribute to your community as a member of a team actively working to reduce the impact of crime • A chance to give something back • Receive support in your volunteering role to deliver services effectively • All reasonable expenses (e.g. travel) will be reimbursed What skills and experience do I need? We are looking for committed, reliable and empathetic volunteers who can work with people of all ages, backgrounds and life situations. Although we provide full training and support, knowledge of the criminal justice system and experience of supporting people is beneficial. As a Victim Support Scotland Volunteer you will need: • Effective communication skills • The ability to actively listen to service users and anyone affected by crime • An interest in learning about the criminal justice system and understand the service user’s journey • An awareness of confidentiality obligations and the responsibilities that come with upholding these obligations • Basic IT Skills (or a willingness to develop IT skills) • Effective time management skills (and working under pressure) • Undertake all relevant training and refresher training • Access to a car or ability to use public transport What is the time commitment? We know that our volunteers have busy lives, so we agree the time commitment with each individual volunteer. However, we ask for: • a minimum commitment of approximately one day per week, however this may vary depending upon the needs of the service. • a minimum commitment of at least 1 year so that they might get the most out of a volunteering role. How can I apply? The people we support come from all communities across Scotland, as do our volunteers. We welcome new volunteers from all backgrounds and languages. To ensure we provide the best possible service to people affected by crime, we take all our volunteer applications through our processes which involves: • Joining the Disclosure Scotland PVG scheme • Providing two satisfactory references • Complete Essential Knowledge and Skills Learning • Signing and abiding by Victim Support Scotland’s: - Confidentiality Agreement - Commitment to Data Protection - Volunteer Agreement

* PLEASE NOTE: This opportunity will involve working from home, but may be subject to change in the future depending on the COVID19 tier restrictions * Office Support Volunteer How can you use your skills and dedication to support people affected by crime? Victim Support Scotland (VSS) provides support and information services to victims and witnesses of crime in Scotland. VSS office support volunteers play a key role by providing clerical and administrative support so that staff and service volunteers can devote more time to supporting people to move forward after a crime. What will you be doing? The role requires you to: • Answer phone or reception queries and direct them to relevant staff • Help various teams with case paperwork and data input • Complete other administrative projects and clerical tasks, such as mailing duties What are the benefits you will receive? Volunteering with Victim Support Scotland can be challenging and extremely rewarding. As an office support volunteer you will: • Make a real difference to people affected by crime, by ensuring case paperwork and other admin duties are managed effectively • Learn new skills and knowledge of the criminal justice system • Have the opportunity to develop and enhance administrative skills • Positively affect your community as a member of a team actively working to reduce the impact of crime What skills and experience do you need? We are looking for committed, reliable and empathetic volunteers who can work with people of all ages, backgrounds and life situations. You could be a student with a background in law or criminal justice, or just someone with a general interest in working for a good cause. Although we provide training and support, we require you to have the following: Our office support volunteers help us with administration tasks related to providing support people affected by crime and running a busy service. • Basic computer and Microsoft Office skills • A friendly, non-judgemental approach to working with people from all sections of the community • An awareness of the importance of confidentiality and willingness to learn about and uphold legal General Data Protection Regulations obligations • A flexible approach to work • A willingness to undertake training a and refresher training relevant to your role What can you expect? As a volunteer with Victim Support Scotland, you can expect: • Support in your volunteering role to complete tasks effectively • Training and development to give you any further skills you need • All reasonable expenses (e.g. travel) to be reimbursed What is the time commitment? We know that our volunteers have busy lives, so we agree the time commitment with each individual volunteer. However, we ask for: • A minimum commitment from volunteers of approximately four hours per week, however this may vary depending upon the needs of the service. • A minimum commitment of at least one year, so that they might get the most out of a volunteering role. How can you apply? The people we support come from all communities across Scotland, as do our volunteers. We welcome new volunteers from all backgrounds and languages. To ensure we provide the best possible service to people affected by crime, we take all our volunteer applications through our processes which involves: • Undertaking a Disclosure Scotland PVG check • Providing two satisfactory references • Complete Essential Knowledge and Skills Learning and Compliance Learning • Signing and abiding by Victim Support Scotland’s: - Confidentiality agreement - Commitment to data protection o Volunteer agreement We have a number of ways you can apply or register your interest: • Email volunteer@victimsupportsco.org.uk for an information pack • Call our free helpline on 0800 160 1985

Victim Support Scotland Volunteer * Please note, we are following official covid-19 guidelines in our places of work. The initial induction period will be online. * How can you support victims and witnesses of crime? Victims of crime often feel a range of emotions in the aftermath of an offence. It is Victim Support Scotland’s role to provide victims and witnesses of crime emotional and practical support in person, online, and in court. Volunteers are supported by VSS staff who manage the service. How would you help? Our volunteers provide emotional support, practical help, information and guidance through the criminal justice system. We aim to empower people who have been impacted by crime, to move on with their lives. • Discuss service users’ needs by telephone, webchat, appointments and face-to-face contact, agreeing next steps at the end of each contact • Help service users feel more confident by arranging and conducting court familiarisation visits • Support service users in the court room and other appropriate locations on the day of the trial, liaising with court officials on behalf of the service users. • Feedback and agree follow-up actions with staff members • Provide administrative support in completing the service users journey What benefits would I get? Volunteering with Victim Support Scotland can be challenging and also extremely rewarding. As a volunteer you will: • Support people when they most need it • Learn new skills and knowledge of the criminal justice sector • Gain access to a range of specialist training courses that are relevant to your volunteering role • Positively contribute to your community as a member of a team actively working to reduce the impact of crime • A chance to give something back • Receive support in your volunteering role to deliver services effectively • All reasonable expenses (e.g. travel) will be reimbursed What skills and experience do I need? We are looking for committed, reliable and empathetic volunteers who can work with people of all ages, backgrounds and life situations. Although we provide full training and support, knowledge of the criminal justice system and experience of supporting people is beneficial. As a Victim Support Scotland Volunteer you will need: • Effective communication skills • The ability to actively listen to service users and anyone affected by crime • An interest in learning about the criminal justice system and understand the service user’s journey • An awareness of confidentiality obligations and the responsibilities that come with upholding these obligations • Basic IT Skills (or a willingness to develop IT skills) • Effective time management skills (and working under pressure) • Undertake all relevant training and refresher training • Access to a car or ability to use public transport What is the time commitment? We know that our volunteers have busy lives, so we agree the time commitment with each individual volunteer. However, we ask for: • a minimum commitment of approximately one day per week, however this may vary depending upon the needs of the service. • a minimum commitment of at least 1 year so that they might get the most out of a volunteering role. How can I apply? The people we support come from all communities across Scotland, as do our volunteers. We welcome new volunteers from all backgrounds and languages. To ensure we provide the best possible service to people affected by crime, we take all our volunteer applications through our processes which involves: • Joining the Disclosure Scotland PVG scheme • Providing two satisfactory references • Complete Essential Knowledge and Skills Learning • Signing and abiding by Victim Support Scotland’s: - Confidentiality Agreement - Commitment to Data Protection - Volunteer Agreement

* PLEASE NOTE: This opportunity will involve working from home, but may be subject to change in the future depending on the COVID19 tier restrictions * Victim Support Scotland Volunteer How can you support victims and witnesses of crime? Victims of crime often feel a range of emotions in the aftermath of an offence. It is Victim Support Scotland’s role to provide victims and witnesses of crime emotional and practical support in person, online, and in court. Volunteers are supported by VSS staff who manage the service. How would you help? Our volunteers provide emotional support, practical help, information and guidance through the criminal justice system. We aim to empower people who have been impacted by crime, to move on with their lives. • Discuss service users’ needs by telephone, webchat, appointments and face-to-face contact, agreeing next steps at the end of each contact • Help service users feel more confident by arranging and conducting court familiarisation visits • Support service users in the court room and other appropriate locations on the day of the trial, liaising with court officials on behalf of the service users. • Feedback and agree follow-up actions with staff members • Provide administrative support in completing the service users journey What benefits would I get? Volunteering with Victim Support Scotland can be challenging and also extremely rewarding. As a volunteer you will: • Support people when they most need it • Learn new skills and knowledge of the criminal justice sector • Gain access to a range of specialist training courses that are relevant to your volunteering role • Positively contribute to your community as a member of a team actively working to reduce the impact of crime • A chance to give something back • Receive support in your volunteering role to deliver services effectively • All reasonable expenses (e.g. travel) will be reimbursed What skills and experience do I need? We are looking for committed, reliable and empathetic volunteers who can work with people of all ages, backgrounds and life situations. Although we provide full training and support, knowledge of the criminal justice system and experience of supporting people is beneficial. As a Victim Support Scotland Volunteer you will need: • Effective communication skills • The ability to actively listen to service users and anyone affected by crime • An interest in learning about the criminal justice system and understand the service user’s journey • An awareness of confidentiality obligations and the responsibilities that come with upholding these obligations • Effective time management skills (and working under pressure) • Undertake all relevant training and refresher training • Access to a car or ability to use public transport What is the time commitment? We know that our volunteers have busy lives, so we agree the time commitment with each individual volunteer. However, we ask for: • a minimum commitment of approximately one day per week, however this may vary depending upon the needs of the service. • a minimum commitment of at least 1 year so that they might get the most out of a volunteering role. How can I apply? The people we support come from all communities across Scotland, as do our volunteers. We welcome new volunteers from all backgrounds and languages. To ensure we provide the best possible service to people affected by crime, we take all our volunteer applications through our processes which involves: • Joining the Disclosure Scotland PVG scheme • Providing two satisfactory references • Completing our three day ‘Introduction to Victim Support Scotland’ training module • Signing and abiding by Victim Support Scotland’s Confidentiality agreement • Commitment to Data Protection • Volunteer Agreement