Volunteer Advisor

  • VO70142


Moray CAB provides independent, impartial, free and confidential information and advice to the community of Moray.

Volunteer advisers interview clients, find the relevant information on our information system and explain this to the client so they can make an informed decision on what action to take. Advisers can also provide practical support such as assisting to complete forms or contacting other agencies on a client’s behalf. The adviser would also make a record of the clients' visit and the advice given and actions taken so further support can be provided should the client need to return.

Organisation aims and objectives

To provide a free, impartial, confidential and independent information and advice service to the community of Moray.










Volunteer receptionists normally cover one or two 3 hour sessions per week but may be asked to cover an additional session (if possible) to cover absences and holidays.

Frequency and commitment details

3-6 hours per week


Experience required: Good communication skills, commitment to equality and diversity and the ability to work as part of a team.
Travel details: Volunteering takes place at the Moray Citizens Advice office - 6 Moss Street Elgin. Travel expenses (by public transport or a mileage rate) are available.
Minimum age: 16


Expenses paid: Yes
Expenses details: Travel expenses (by public transport or a mileage rate) are available.
Taster available: Yes
Training details: Volunteer receptionists would initially come in for an informal chat about the role and a brief tour and introduction to bureau staff. Training is provided by shadowing an existing receptionist. Support is always available from the session supervisor or bureau staff.
Support: Named Contact For Volunteer,
Wheelchair Access/Disabled Access Toilet

Last updated a month ago

Please note, organisations are currently experiencing a large volume of enquiries from people looking to help out. They may not always be able to meet this demand so please be patient, you may not receive a quick response or be assigned to a role.