Call companion

  • VO97837


As a call companion, you will make regular telephone calls to an older person experiencing loneliness and isolation. These calls provide a lifeline of friendship for our older people, and the regular, warm, friendly chats and companionship provide a vital link with the outside world from which they have become isolated.

Over time, you and the older person you have been matched with will get to know each other well and together you will spend many hours full of fun, laughter and stories.

You will need one reference and to complete an ID check for this role.

Tasks include:
• Calling the older person you have been matched with two to four times per month at an agreed time.
• Following the guidance in your call companion training modules to ensure that your calls are enjoyable, appropriate and in line with our charitable aims.
• Keeping in regular contact with Re-engage.

This is a flexible, homebased voluntary role that can easily be fitted in around your own lifestyle and availability.

Call companions call the older person they are matched with between two and four times per month, and each call lasts around 30 minutes. During your first call with the older person, you will decide together how often the calls will take place and at what time.

No experience necessary however we are looking for call companions with the following skills and attributes:

• Good conversation skills
• An enthusiasm for speaking on the phone and making connections remotely
• A friendly, empathetic approach
• The ability to really listen to people
• Patience
• A passion for improving the lives of lonely and isolated older people
• The ability to volunteer as part of a mutually supportive team of call companions
• Basic computer literacy (including the ability to use email)

This is a long-term voluntary role, so we are ideally looking for individuals who are able to commit to volunteering with us for at least 12 months.

Organisation aims and objectives

Re-engage exists to support older people who live alone and find it hard to get out in normal times. The Covid-19 crisis is particularly devastating for these people and many are feeling incredibly vulnerable, especially those with few family members or friends to talk to. In response to the crisis we’ve suspended our regular social gatherings and, with the help of our dedicated volunteers, have set up a UK-wide call companions service. Older people who are feeling alone can receive a regular friendly phone call throughout the crisis and beyond, for as long as they want it. No one should have to face this crisis alone. We won’t leave anyone behind.











No Gender Restriction,
Experience required: No Expertise, Caring,Good Communicator,Organised,Patient,Reliable / Dependable,Sociable,Trustworthy,
Travel details: The opportunity takes at multiple location across South Lanarkshire Yes Across South Lanarkshire,North Lanarkshire
Minimum age: 18


Training details: Core and role specific training is self directed online.
Support: Named Contact For Volunteer