Care Experience Volunteer

  • VO97747


Description

Essential Corporate Induction and training will be provided on learnPro for all volunteers to ensure they are prepared for the role eg Hand Hygiene and Fire Awareness Training.
The Care Experience volunteer will require a high level of concentration when carrying out interviews. The ability to track and record feedback/activity accurately and consistently. The ability to summarise key issues and actions arising from the walkrounds. The need for active listening skills and good communication skills and willingness to work with staff in clinical settings. Sensitive enquiry to find out what works well and what does not in wards whilst identifying points that can be improved both in terms of quality and safety.

This role involves visiting wards and speaking to patients and visitors to carry out interviews as directed by the Head of Department. Maintain records of interviews and audits in line with guidelines. Return reports to appropriate departments.

Volunteers must show a willingness to undertake training and comply with NHS Golden Jubilee policies and procedures.

Organisation aims and objectives

A national resource for Scotland, the Golden Jubilee National Hospital is managed by the National Waiting Times Centre Board. The Golden Jubilee is home to regional and national heart and lung services, is a major centre for orthopaedics, and is the flagship hospital for reducing waiting times in key elective specialties.

Availability

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Morning
Afternoon
Evening

AM/PM - 3 Hours a week

Frequency and commitment details

AM/PM - 3 Hours a week

Restrictions

Travel details: Golden Jubilee Hospital
Minimum age: 16

Support

Expenses paid: Yes
Support: Named Contact For Volunteer