Hospital Support Volunteer

  • VO96594


Description

Support Volunteers are directly involved with visitors to the Kyle Ward Oncology Day Unit, Ayr Hospital offering support in a safe and positive environment where there is continuous support from paid NHS staff and other volunteers complementing, not replacing, their work.
Responsible to : Head of Cancer Support Services(HOCSS)
Key Tasks:
Offer warm welcolm in clinical waiting areas.
Put visitors and patients at ease, offering a listening ear and an understanding manner.
Preparing and offering light refreshments (tea, coffee, juice)
Be familiar with the services ACS has to offer
To ensure patients know where facilities are located
Referring any patient concerns to their clinical nurse.
Participate as part of a team
Attend regular support sessions with HoCSS
Adhere to the policies and procedures of ACS
Undertake training sessions relevant to your role
Other duties as required
Successful placement will be dependent on Disclosure Scotland PVG, Covid age risk assesment and two character references.

Organisation aims and objectives

We are Ayrshire’s leading cancer charity that provides practical help and emotional support to people in Ayrshire affected by cancer. Whether you’ve just been diagnosed with cancer, having treatment or caring for someone with cancer, we can help.  From providing transport and complementary therapies to offering expert information or to just being there to listen, we’re here for you.

Availability

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Morning
Afternoon
Evening

Restrictions

Experience required: This is not a clinical role, you will not be shadowing or assisting staff Willingness to undertake any personal training as outlined by staff Ability to work as a team player Ability to communicate well with patients Enjoy interacting with people Warmth, sensitivity and a willingness to listen Patience and composure A caring empathetic, sensitive manner and non-judgmental approach. Reliable/dependable and flexible. Understanding of confidentiality.
Travel details: Located Ayr Hospital
Minimum age: 18