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Volunteer General Adviser

  • VO96496

Description

As A Volunteer General Adviser you will conduct appointments with clients and provide them with advice and options to their enquiry. This will be done after researching information on client's various queries with the use CAS databases and other online information services so good IT skills are essential. General Adviser's will also be expected to upkeep client and case records to required standard. Full training and ongoing support will be given to general advice volunteers
Organisation aims and objectives
Citizens Advice Bureaux are local, independent charities that provide free and confidential advice and information whoever you are and whatever your problem. There is a CAB in almost every community in Scotland, across almost 300 locations, helping more that 260,000 people each year.

Organisation aims and objectives

Citizens Advice Bureaux are local, independent charities that provide free and confidential advice and information whoever you are and whatever your problem. There is a CAB in almost every community in Scotland, across almost 300 locations, helping more that 260,000 people each year.

Availability

Mon

Tue

Wed

Thu

Fri

Sat

Sun
Morning
Afternoon
Evening

Volunteer General Advisers will be required to complete a minimum 2 sessions per week, either one full day or 2 half days. A minimum of six months commitment

Restrictions

PVG required
Experience required: Ability to research information efficiently and relay that information in a clear and concise manner. - Keen interest in learning and personal development. - Respectful of views and values which may be different from you own. - Excellent verbal communication including telephone skills while being friendly and approachable. - Efficient IT literacy skills including MS Office, email, internet and experience in working with database systems.
Travel details: Accessible via foot, Bus (Lothian and First Bus Service) or Car
Minimum age: 18

Support

Expenses paid: Yes
Expenses details: Day saver tickets can be provided for local bus service from home address Mileage from home address to bureau can also be reimbursed at £0.45 per mile Lunch allowance for individuals covering a full day of volunteering.
Taster details: N/A
Training details: Robust induction on CAB systems and ongoing volunteer development and support. Fast Track online courses available on the job leaning available in the Bureau
Support: Named Contact For Volunteer,
Wheelchair Access/Disabled Access Toilet

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