Description
A Caseworker is someone who carries out work for the Royal Air Force Association on a voluntary basis by gathering information, asking questions and completing necessary forms and by doing so, you will make a real difference. You will also work closely with the Area Welfare Officer to complete each case successfully.
The RAF Association is a member-led, welfare charity that exists to ensure that all members of the RAF community are supported, when they require it. The caseworker's role is at the heart of this charity objective and volunteers undertaking this role will be helping us to deliver this support to the RAF community.
The role is about supporting and listening to an individual and assessing their needs - this can include anything from helping them to complete a form, applying for funding for a wet-room or new white goods.
Caseworkers may also need to gather complex information and ask questions regarding finances and health conditions. You would be required to provide clear and precise information on these topics.
A RAF or forces background is not essential, and we welcome applications from all areas of the community.
Organisation aims and objectives
RAFA, The Royal Air Forces Association (or RAF Association), is a membership organisation and registered charity that provides welfare support to the RAF family. We give real help to real people – this the core of the welfare work that the RAF Association so successfully delivers and is making a real difference to the lives of those in the RAF family who find themselves in times of need. The support we provide relies heavily on the fantastic work carried out by our volunteers and there are many different ways they can help including welfare support and fundraising.
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Flexible
Restrictions
Experience required: Capability of working with a wide variety of people
Good listener
Ability to maintain boundaries
Reliability
Good IT skills
Confidentiality
Travel details: The opportunity is home based and requires access to a telephone and computer.
Minimum age: 18
Support
Training details: The volunteer will need to complete a 2-day tutor led training course which upon completion will have achieved a Level 2 Information and Advice qualification accredited through the AIM Qualification and Assessment Group. Further/refresher training is also available.