Branch Secretary

  • VO96245


What is a Branch Secretary?
This is a key role involving administration and coordinating people. As the first point of contact for SSAFA in the area you will play a crucial part in promoting SSAFA locally, organising local events and ensuring the smooth running of SSAFA across the branch.
What would you be doing?
Managing the branch office (if applicable) and providing support to all volunteers, especially new ones
Work with the branch Chair, treasurer and others to ensure smooth running of the branch
Accepting referrals and coordinating SSAFA caseworkers, visitors and helpers accordingly
Oversee all SSAFA casework across the branch ensuring clients get support that is effective and timely
Monitor volunteer numbers against the demand for support and recruit new volunteers as needed
Working with the local training officer to ensure all volunteers are kept up to date with the training and information they need
Build relationships with regional and central office staff to ensure an effective flow of information
Maintaining accurate records of volunteers and cases, submit accurate data to Central Office
Providing administration for an annual programme of meetings including an AGM, recording and implementing decisions
Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser
Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.)

Organisation aims and objectives

SSAFA, the Armed Forces charity is a trusted source of support for serving personnel, veterans and their families in their time of need. Our teams of trained volunteers and employees provide practical, emotional and financial assistance to the Armed Forces community enabling them to thrive.










Frequency and commitment details

Flexible role with a weekly commitment to support the branch.


Experience of administration
Experience required: Friendly and approachable people of any age (18+) with some experience of coordinating people and admin • good written and spoken English • ability to be respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues • ability to send and receive emails – you will receive your own SSAFA email address • ability to coordinate a team of people volunteering Good IT skilss
Travel details: Based from home with some travel to meetings but mainly online and over teams.
Minimum age: 18


Expenses paid: Yes
Expenses details: We cover all travel, accommodation for training if required and subsistence. Car travel at 45 p per mile.
Taster details: Shadow at a neighbouring branch to learn more about the role.
Training details: A three-day course for new branch secretaries. Your trainer will guide your group of like-minded volunteers through everything you need to know to run a SSAFA branch. • On-line training modules to complete at home, so you are up to date on how to keep clients, their families and personal information safe. • Access to a range of e-learning courses as well as local opportunities to keep your training up to date. • Support from the Chair of the branch • Support from the Volunteer Development Manager (per region) • Access to the Welfare Team and Volunteer Support Team based at our central office • Reimbursement of out-of-pocket expenses