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Casework Volunteer

  • VO96198

Description

The RAF Association is a member-led, welfare charity that exists to ensure that all members of the RAF community are supported, when they require it. The caseworker’s role is at the heart of this charity objective and volunteers undertaking this role will be helping us to deliver this support to the RAF community.

The role is about supporting and listening to an individual and assessing their needs - this can include anything from helping them to complete a form, applying for funding for a wet-room or new white goods.

Caseworkers may also need to gather complex information and ask questions regarding finances and health conditions. You would be required to provide clear and precise information on these topics.

A RAF or forces background is not essential, and we welcome applications from all areas of the community.

Organisation aims and objectives

A life of service in the RAF can include experiencing some distressing situations and moving around a lot. So, many of our veterans and serving personnel don’t have a close network of friends and family around them to help them through difficult times. Active service can lead not only to physical injury, but also to ongoing mental health issues. It’s our job to make sure nobody who has served in the RAF – or their immediate families – feels abandoned when they’re most in need.

Availability

Mon

Tue

Wed

Thu

Fri

Sat

Sun
Morning
Afternoon
Evening

Restrictions

Experience required: Patience and Empathy Capability of working with a wide variety of people Good listener Ability to maintain boundaries Reliability Good IT skills Confidentiality
Travel details: The opportunity is home based but access to a vehicle would be useful, as the volunteer my be required to conduct a home visit.
Minimum age: 18

Support

Expenses paid: Yes
Expenses details: Travel expenses discussed on individual basis for face to face meetings
Training details: The Association offers a 2-day tutor-led training course, upon completion of the training course the volunteer will achieve a Level 2 Information and Advice qualification accredited through the AIM Qualification and Assessment Group. Further/refresher training is also available.
Support: Named Contact For Volunteer

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