Description

The Customer Service Assistants Role supports our hospice by ensuring we maximise
the income across the retail chain by offering the best service to our customers and
donors.
→ Provide excellent customer service to all customers and donors
→ Operating an EPOS till (full training provided)
→ Process Gift Aid applications through our computerised tilling system – full training
will be given.
→ Comply with Health & Safety procedures, the Volunteer Policy and any other
relevant policies and retail guidelines
→ General housekeeping duties
→ Deal with any enquiries, requests or complaints in a professional manner
→ Attendance at relevant training and team meetings
→ The benefits you will receive include:
→ The opportunity to gain experience within the charity sector
→ Take on a new challenge and meet new people
→ Opportunity to make a difference in your community
→ Learn and develop new skills and use existing skills to help others
→ Training and support to carry out your role

Organisation aims and objectives

The Ayrshire Hospice provides outstanding quality care and services which helps those with any life limiting illness. Care is provided where there is no cure for the condition, but which improves the quality of each day for people who have a limited time to live. Our charity helps adults throughout Ayrshire and Arran with life limiting illness such as cancer, neurological conditions, end stage heart failure and lung disease. We help people to live as actively as they can to the end of their lives - however long that may be, where ever that may be. The care we provide not only seeks to alleviate pain and symptoms, but also allows people to stay engaged with friends, family and their community. We not only look after people’s physical needs but also attend to their emotional, spiritual and social needs too. The patient and their family are at the centre of all the care we provide. Family members, close friends and carers are also supported both during a person’s illness and following bereavement. We provide care in a number of places, including people’s own homes, hospitals and care homes as well as in our purpose built day care and in-patient units. Wherever suits our patients best.

Support

Training details: An understanding of the services the hospice can offer people with a life-limiting illness. → Good interpersonal skills → Be a team player and be willing to work within guidelines provided → Be responsible and reliable → Ability to keep up to date with hospice service provision developments → Willingness to uphold the values of the hospice