Description

The Warehouse Receptionist Role supports our hospice shops by helping to receive
donations into our warehouse to support the onwards sale across all stores:
→ Accepting donations at the Reception area in a polite and courteous manner.
→ Promoting our Gift Aid scheme to all our donors and offering each donor the
opportunity to enhance the value of their donation by joining the scheme.
→ Be willing to give out hospice information and talk informatively about the work of
the hospice
→ Handle questions, enquiries and any donations in a professional manner
→ Process Gift Aid applications through our computerised tilling system – full training
will be given.
→ Transfer received goods to relevant categories for onward processing.
→ Support Warehouse personnel with stock requests from individual shops and pick
relevant goods to make up and fulfil the orders
→ Ensure donated goods are stored safely and securely within the warehouse in the
correctly designated bays
→ Dispose of un-saleable/damaged stock according to retail policies and guidelines.
→ Transfer items for disposal into the waste bins at the warehouse ensuring that no
hazards are created from damaged goods
→ Comply with Health & Safety procedures, the Volunteer Policy and any other
relevant policies and retail guidelines
→ Attend relevant training and team meetings
→ Adhere to the relevant policies and procedures of the hospice.
→ The benefits you will receive include:
→ The opportunity to gain experience within the charity sector
→ Take on a new challenge and meet new people
→ Opportunity to make a difference to your community
→ Learn and develop new skills and use existing skills to help others
→ Training and support to carry our your role
→ Reimbursement of expenses in accordance with our volunteer expenses policy

Organisation aims and objectives

The Ayrshire Hospice provides outstanding quality care and services which helps those with any life limiting illness. Care is provided where there is no cure for the condition, but which improves the quality of each day for people who have a limited time to live. Our charity helps adults throughout Ayrshire and Arran with life limiting illness such as cancer, neurological conditions, end stage heart failure and lung disease. We help people to live as actively as they can to the end of their lives - however long that may be, where ever that may be. The care we provide not only seeks to alleviate pain and symptoms, but also allows people to stay engaged with friends, family and their community. We not only look after people’s physical needs but also attend to their emotional, spiritual and social needs too. The patient and their family are at the centre of all the care we provide. Family members, close friends and carers are also supported both during a person’s illness and following bereavement. We provide care in a number of places, including people’s own homes, hospitals and care homes as well as in our purpose built day care and in-patient units. Wherever suits our patients best.

Restrictions

Experience required: An understanding of the services the hospice can offer people with a life-limiting illness. → Good interpersonal skills → Be a team player and be willing to work within guidelines provided → Be responsible and reliable → Ability to keep up to date with hospice service provision developments → Willingness to uphold the values of the hospice __________________________________________________________