Tearoom Hospitality - Kingsway Care Centre

  • VO95974


To support staff to enhance patient and visitor experience by providing a tearoom service at Kingsway Care Centre

Core Duties Include:

· Providing refreshments for patients and visitors attending the Centre.
· Ensuring the tearoom is left tidy with all flasks, crockery, cutlery and supplies cleared away at the end of the day.
· Liaising with the Clinical Nurse Manager regarding the purchase of additional supplies.
· Ensuring any donations received are passed on to the Clinical Nurse Manager to record.
· To wear an ID badge at all times while on duty.
· Respecting confidentiality, maintaining the persons dignity and comply with the NHS Tayside Confidentiality Policies.
· To comply with NHS Tayside volunteering policies and guidelines.
· To be aware of and comply with NHS Tayside policies relevant to the role eg Health & Safety, Infection Prevention Control, Social Media etc.
· To feed back any concerns regarding the wellbeing of patients to nursing staff in the first instance.
· To attend mandatory training as required.

These are the primary core duties of a Tearoom Hospitality Volunteer; however certain activities can be changed or amended to suit ward requirements, under the supervision of the senior member of staff.

Organisation aims and objectives

Roxburgh House provides palliative care for those with a life limiting illness.


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