Helpline Volunteer

  • VO95137
  • Home-based volunteering


Cruse Scotland supports bereaved adults, children and young people across Scotland. We are currently looking for new volunteers to help staff our helpline and to offer practice placement places for students completing counselling diploma and degree courses. Gain valuable experience and training to enable you to make a real difference to people’s lives.

Helpline supporters are the first point of contact for bereaved people seeking support by telephone and email. You don’t have to be a trained counsellor. We provide full training and supervision. Volunteers can work remotely.

Practice Placement for students can provide valuable experience in the area of grief and be of huge benefit with interpersonal and communication skills

Organisation aims and objectives

Cruse Scotland provides a range of specialist support to bereaved people across Scotland. Our counselling and listening volunteer team have a wide range of skills and expertise working with people to help them overcome obstacles to wellbeing and find ways forward through the challenges that life can bring when dealing with a bereavement.


Volunteer will be required to become a member of the PVG Scheme (Protection of Vulnerable Groups)
Experience required: We are seeking enthusiastic and compassionate volunteers to answer telephone calls to our National Helpline. Applicants should have excellent listening skills and the ability to put people at ease on the telephone and able to keep a level head when dealing with difficult or challenging call.


Expenses paid: Yes
Training details: Training and supervision are provided in the role of Helpline Supporter and continuous CBD. Volunteers must be available for all 6 training dates.