Casework volunteer

  • VO94892
  • Home-based volunteering


Would you like to support people who have served in the Armed Forces? Casework volunteers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan. Trained volunteers (see below for training provided) listen without judgement to assess and provide tailored support to help people navigate life in and beyond military service.
Join your local SSAFA team to help them achieve this. You don’t need a military background just the ability to listen with empathy and a non-judgemental attitude. You will need to be able to use IT to access and update our systems. Timings can be flexible dependent on volunteer and client’s availability.

Organisation aims and objectives

SSAFA, the Armed Forces charity is a trusted source of support for serving personnel, veterans and their families in their time of need. Our teams of trained volunteers and employees provide practical, emotional and financial assistance to the Armed Forces community enabling them to thrive.










Due to the time that is required for training we would expect that a volunteer could commit to 12 months volunteering


Experience required: Respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues Ability to send and receive emails; to make enquiries on behalf of clients by phone, email, letter or by filling in forms; to maintain boundaries with regards to friendship or giving advice Willingness to use SSAFA on-line case management system. Reliable and prompt, Good listening and communication skills including written and spoken English
Travel details: This is a home-based role with travel to clients across Fife with consideration given to your locality. Access to a car or public transport would be required.
Minimum age: 18


Expenses paid: Yes
Expenses details: Out of pocket expenses are covered including mileage at 45p per mile.
Training details: There is mandatory training covering Data Protection and Safeguarding and completion of the Caseworker training over 3 sessions online or a 2 day face to face training including a case study submission. Access to a range additional e-learning courses as well as local opportunities for your personal and professional development. Local induction including assigning a person from the team who will be your main point of contact to support you through induction and training. You will be offered the opportunity to shadow an experienced Caseworker prior to starting in the role.
Support: Named Contact For Volunteer