The IT and Technology Support Specialist Volunteer at Mamacita Foundation plays a crucial role in ensuring smooth technology operations and supporting the organization's digital infrastructure. This position involves providing technical assistance to staff and volunteers, troubleshooting issues, and implementing solutions to enhance the foundation's digital capabilities. *Responsibilities: • Technology Support: Assist staff and volunteers with technology-related inquiries, including hardware, software, and network issues, to ensure efficient daily operations. • Troubleshooting: Diagnose and resolve technical problems promptly, employing analytical skills to identify root causes and implement effective solutions. • System Maintenance: Regularly update and maintain the foundation's hardware, software, and digital systems to ensure they operate optimally and securely. • Data Security: Implement data backup and security measures to safeguard the organization's information and protect sensitive data from unauthorized access. • Training and Documentation: Provide training sessions to staff and volunteers on using technology tools effectively. Create and maintain documentation for technology processes and procedures. • Technology Upgrades: Research and recommend new technology solutions that align with the organization's needs and budget constraints. • Hardware and Software Setup: Set up and configure computers, printers, and other technology devices as needed for new staff and volunteers. • Cybersecurity Awareness: Promote cybersecurity best practices among staff and volunteers, emphasizing the importance of data protection and safe online behaviour. • Technology Planning: Collaborate with the management team to develop and implement technology plans that support the foundation's strategic goals. • Continuous Learning: Stay up-to-date with the latest technology trends, tools, and best practices to enhance the foundation's technological capabilities. Join us as an IT and Technology Support Volunteer and be an integral part of the Mamacita Foundation's efforts to create a more inclusive and supportive community in Aberdeen. A fantastic opportunity to help and make a real difference. All volunteer support is greatly appreciated.

Do you have a passion for the power of technology? Our vision is to create a world in which digital services are equally accessible to all. As an AbilityNet Tech volunteer Coordinator you can help unleash the power of technology to ensure that older people and disabled people are not excluded from the digital world. All across the UK our 350+ volunteers support older and/or disabled people at home to offer one-to-one support with their technology, whether that’s a computer, laptop, smartphone or tablet. They trouble shoot technical issues, offer impartial advice on technology, set up new tech and install hardware and software, show people how to use their tech at home e.g. shop online, send and receive emails and video call with family and friends and make adaptations to support a disabled person’s specific technology needs. Each area has a volunteer Coordinator at the helm, managing the balance of client requests and volunteer resource to ensure each client’s IT needs are met in a timely and effective manner. What will I be doing? • Creating local awareness by publicising the service to, for example, disability charity organisations, libraries, community centres etc. this could include making phone calls, popping in to introduce yourself and the service, or presenting/attending events or meetings. • Using our online ticketing system to allocate and manage client requests within our Service Level Aims. • Communicating with clients to provide updates on volunteer availability and any issues or delays to their ticket resolution. • Reviewing monthly figures and trends and react appropriately with promotions and recruitment to fill gaps in service. • Contacting, interviewing and feeding back on potential volunteers. • Supporting and motivating your local volunteer team through team meetings and regular contact. • Attending ad-hoc company events or meetings. • Approving volunteers’ expenses. • Undertaking client IT support (if you also wish to be a Tech volunteer). What are the benefits to me? As an AbilityNet Coordinator you can: • Change the lives of disabled and older people in your local area. • Develop your management, marketing and communication skills. • Benefit from technology and disability training. • Network with a nationwide team of other Coordinators and IT volunteers. • Be flexible with your volunteering and plan it around your other work and home commitments. for further information and to hear from current volunteers, please click on link: https://abilitynet.org.uk/free-tech-support-and-info/join-our-volunteers

Do you have a passion for the power of technology? Our vision is to create a world in which digital services are equally accessible to all. As an AbilityNet Tech volunteer you can help unleash the power of technology to ensure that older people and disabled people are not excluded from the digital world. Overview of the Tech volunteer role All across the UK our 350+ volunteers support older and/or disabled people in their communities to offer one-to-one support with their technology, whether that’s a computer, laptop, smartphone or tablet. Our volunteers: • Troubleshoot technical issues • Offer impartial advice on technology • Set up new tech and install hardware and software • Show people how to use their tech at home e.g. shop online, send and receive emails and video call with family and friends • Make adaptations to support a disabled person’s specific technology needs What will I be doing? • Contacting clients to arrange a date/time to support (could include, home visits, meetings in libraries, cafes etc. supporting them remotely online or attending group sessions). • Carrying out tech support for the clients you have accepted. • Feeding back on progress via our online ticketing system. • Supporting your local Coordinator with promoting the volunteer service in the local area. • Getting together with other tech volunteers at team meetings and wider company events. • Attending training on technology, particularly adaptive technology. • Supporting other volunteers through our online chat facility What are the benefits to me? As an AbilityNet Tech volunteer you can: • Change the lives of disabled and older people. • Benefit from technology and disability training. • Network with a nationwide team of other Tech volunteers. • Be flexible with your volunteering and plan it around your other work and home commitments. for further information and to hear from current volunteers, please click on link: https://abilitynet.org.uk/free-tech-support-and-info/join-our-volunteers

To help provide effective and efficient advice to members of the public. -Interviewing clients -Finding, interpreting and communicating information so clients can make informed decisions -Act on behalf of clients, when needed - Negotiating, referring and drafting letters for clients -Completing clear case records -Recognising the root cause of problems and participating in taking action Our volunteer Advisers can either be generalist advisers (they advise on many different topics) or they can become specialist advisers (advising on a specific topic(s))