Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan. Our trained volunteers listen without judgement to assess and provide tailored support to help people navigate life in and beyond military service. We need you to join your local SSAFA team to help us achieve this. The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. This is a home based role with support from your local branch and the Regional Support Office. We are looking for Volunteers with the ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.• Ability to make enquires on behalf of clients by phone, email, letter or by filling in forms. A willingness to use our on-line case management system (this is covered in the caseworker training course).The ability to keep within boundaries of the role with regards to friendship or giving advice, a reliable attitude, contact clients promptly, keep appointments, update the branch regarding your availability.

Organisation aims and objectives

SSAFA, the Armed Forces charity is a trusted source of support for serving personnel, veterans and their families in their time of need. Our teams of trained volunteers and employees provide practical, emotional and financial assistance to the Armed Forces community to enable them to thrive.

Frequency and commitment details

4 hours weekly


Experience required: Good listening and communication skills including written and spoken English, respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues. A willingness and ability to learn basic digital skills.
Minimum age: 18


Expenses paid: Yes
Training details: Training for Caseworker role and mandatory training is required. This includes Data Protection and Safeguarding. The comprehensive Caseworker training is available online or in the classroom and is undertaken over 3 days. Ongoing training and development