Branch Chair

  • VO94299
  • Home-based volunteering


Could you lead the local SSAFA services in your area? You don’t need a military background for this role, but you should be empathic to the needs of the armed forces community, have some experience of managing people and possess good I.T. skills. If this sounds like you, we’d love to hear from you.
What is a Branch Chair?
There are SSAFA branches throughout the UK and overseas. Each branch has a Chair to oversee all aspects of the branch. Ultimately accountable to the Chair of the Board of Trustees, through the National Chairman your role is to ensure that the branch is running in line with SSAFA’s Royal Charter Rules, Regulations and policies. Also, to ensure that clients and volunteers are safe, all services provided are appropriate and effective and that the branch is financially sound. You will be the public face of SSAFA in your branch area.
Why do we need you?
We’ve been supporting the Armed Forces community for more than 130 years. Our clients come from all
backgrounds and age groups and more people than ever are contacting SSAFA for financial, practical and emotional
support. To do this we need local branches and volunteers who can coordinate people, ensure the local population
know about SSAFA and keep things running smoothly behind the scenes.
When would you be needed and where would you be based?
This role is about leadership, coordination and administration. As part of your local branch, you might have access
to an office, but many volunteers are based at home.
The role requires an ongoing time commitment, usually about 2-3 days per month. In addition, you would need to
organise and attend regular meetings throughout the year.
What would you be doing?
• Providing leadership to the Branch and ensuring that all activities comply with SSAFA regulations both
directly, and through the Branch Secretary, other Branch Officers and Divisional Officers.
• Providing support and guidance to volunteers in office holder roles, and support with recruitment of
volunteers into these positions to ensure the sustainability of the branch
• Ensuring the financial integrity of the Branch, including the appointment of Treasurers and a local
fundraising programme to meet branch running costs
• Ensuring that all data is processed and held in accordance with SSAFA’s data management policies
• Monitoring volunteer numbers against the demand for support and working with other volunteers, regional
and central office staff to attract and recruit new volunteers as required
• Ensuring that all volunteers are recruited, inducted, supported and managed in line with SSAFA policies, such
as the Volunteering Policy, Volunteer Code of Conduct, Data Protection Policy, and Safeguarding Policy.
• Building relationships with regional and central office staff, local voluntary organisations and, if applicable,
SSAFA Service committees, local military establishments, prisons etc.
• Overseeing an appropriate programme of awareness raising so that potential clients, volunteers and
supporters know how to contact the branch
• Providing timely reports and information to SSAFA’s Central Office
• Overseeing a programme of meetings including an AGM, branch meetings, committee meetings, training etc.
• Supporting any salaried branch staff and ensuring that their line management arrangements are working
• Resolve any complaints that are suitable for local resolution in accordance with SSAFA’s Complaints Policy
and procedures, referring upwards any that are not suitable for local resolution

Organisation aims and objectives

SSAFA, the Armed Forces charity is a trusted source of support for serving personnel, veterans and their families in their time of need. Our teams of trained volunteers and employees provide practical, emotional and financial assistance to the Armed Forces community to enable them to thrive.

Frequency and commitment details

This role is about leadership, coordination and administration. As part of your local branch, you might have access to an office, but many volunteers are based at home. The role requires an ongoing time commitment, from 4-5 days per month.


Experience required: Willingness and ability to lead and manage a team of volunteers, respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues. Public speaking and good communication skills.Able to use Office365 to attend online meetings as well as use a SSAFA email address which you will be required to use when exercising your role. We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faith.
Travel details: Some travel to meetings will be required so use of a car would be advantageous.
Minimum age: 18


Expenses paid: Yes
Expenses details: Travel and actual out of pocket expenses are covered for undertaking your duties as a Chair.
Taster available: Yes
Taster details: A visit to a branch and discussion with a branch chair can be arranged
Training details: Local orientation as well as meet and greet sessions with key Central Office and regional teams. On-line or face to face instructor led training and e-learning modules, to prepare you for your voluntary role. Some mandatory training including safeguarding and Data Protection.

Last updated 8 days ago