As a hearing aid support volunteer, you will: • Undertake basic maintenance on hearing aids, cleaning, changing tubing and replacing batteries • Support users to optimise hearing aid use • Work closely with other volunteers • All trained provided As an RNID volunteer, you will: • make a real difference to the people you support • help us run this important service • receive training and learn new skills • meet people in different situations • raise awareness of deafness in the community have all reasonable, out-of-pocket and pre-approved travel expenses repaid. Skills/Experience Required Here’s what we think could be beneficial: • knowledge of or willingness to learn about issues affecting people confronting deafness, tinnitus and hearing loss - particularly older people. • some experience of using hearing aids would be preferable but not essential. • friendly, reliable and an approachable manner. • ability to listen to questions and to answer appropriately • happy to work with a wide range of people. • ability to work with others whilst using your own initiative • excellent attention to detail • able to travel locally • friendly and approachable

To provide a friendly face and practical help for all presenting patients with hearing aid queries. To replace the tubing and/or batteries of ‘mould type’ NHS Hearing aids on request if possible. To provide contact details of where further help or information can be obtained. To make appointments at Kings Cross Audiology Dept for patients whose hearing aid problems cannot be resolved by the procedures the volunteer has been trained to undertake. To complete details of service provided and of those requesting support for audiology audit. Requirements: To complete the training and refresher training sessions for Hearing Aid Support Volunteers led by the Audiology Dept. To be aware of how to access other relevant local services. Reports to: Voluntary Services Manager/coordinator and Audiologist Duties/ Responsibilities: To wear ID badge whilst on duty To respect patient confidentiality To adhere to Infection Control Guidance when working with Hearing Aids and after completion of interventions. To carry out only the procedures you have been trained to perform as demonstrated by Audiology and practiced. To obtain an audiology appointment for the patient whose hearing aid support needs are more complex than the hearing aid support volunteer. To complete audit documentation and return monthly. To order further supplies of batteries and tubing as required.

One to One Volunteer Befriender We are looking for friendly and reliable people who enjoy the company of others. Sensory Awareness training will be provided and so no previous experience of working with people who has sight/hearing loss is required. A PVG check will be required for this role, and we would be looking for a minimum of 6 months commitment. Tasks • To provide company and emotional support • To assist service user to develop social contacts by joining community events and social groups • To support a service user with shopping • To provide telephonic befriending when necessary • To accompany service user to café or for a healthy walk • To commit to a minimum of 6 hours per month. We are looking for volunteer/s who drive and can assist our service users with transport. But not driving would not exclude you from being suitable for the role. Volunteers are required across the Angus area. Contact for Application form: Cilmi Eldho NESS Volunteer Coordinator (Angus) 07720 811896, cilmi.eldho@nesensoryservices.org

We are looking for friendly and reliable people who enjoy the company of others. Induction training will be provided and so no previous experience of groups or of sight/hearing loss is required. A PVG check will be required for this role and we would be looking for a minimum of 6 months commitment. Tasks • To support the group to achieve what they wish to do • To assist group members with refreshments • To assist group to plan and organise activities/speakers • To assist group members to find seats and negotiate the room • To interact with group members and develop positive relationships • To encourage the group to interact with one another • To assist with money handling as required We are hoping that we can also secure volunteer/s who drive and can assist with transport to the group for a limited number of group members. But not driving would not exclude you from being suitable for the role. Training & Support • Induction training and Sensory Awareness Training will be provided • You will receive support in your role from our volunteer coordinator and out of pocket expenses will be reimbursed through NESS. Volunteers are particularly needed in the Arbroath area. Contact for Application form: Cilmi Eldho, NESS Volunteer Coordinator (Angus), 07720 811896, cilmi.eldho@nesensoryservices.org