Provide support and advice to NHS hearing aid users at our RNID “Near You” Hearing Aid Maintenance Clinics, helping with basic maintenance and support of hearing aids, replacing batteries and cleaning /replacing tubing. • attend our monthly drop-in support sessions for hearing aid users • undertake basic maintenance on hearing aids such as cleaning or changing tubing, ear moulds and filters and replacing batteries • offer practical support to optimise hearing aids • signpost other agencies that may be beneficial to the service user • monitor the number of visits carried out and feedback to the volunteer co-ordinator • complete relevant paperwork during support sessions • refer enquiries to RNID staff if you do not know the answer Full training and shadowing support option are provided as part of this volunteering opportunity

To provide a friendly face and practical help for all presenting patients with hearing aid queries. To replace the tubing and/or batteries of ‘mould type’ NHS Hearing aids on request if possible. To provide contact details of where further help or information can be obtained. To make appointments at Kings Cross Audiology Dept for patients whose hearing aid problems cannot be resolved by the procedures the volunteer has been trained to undertake. To complete details of service provided and of those requesting support for audiology audit. Requirements: To complete the training and refresher training sessions for Hearing Aid Support Volunteers led by the Audiology Dept. To be aware of how to access other relevant local services. Reports to: Voluntary Services Manager/coordinator and Audiologist Duties/ Responsibilities: To wear ID badge whilst on duty To respect patient confidentiality To adhere to Infection Control Guidance when working with Hearing Aids and after completion of interventions. To carry out only the procedures you have been trained to perform as demonstrated by Audiology and practiced. To obtain an audiology appointment for the patient whose hearing aid support needs are more complex than the hearing aid support volunteer. To complete audit documentation and return monthly. To order further supplies of batteries and tubing as required.

Join our amazing team of Community Support Volunteers in Aberdeen, who support people who have had one of our conditions to develop autonomy and confidence in self-management, enabling them to fully engage with their community and activities of their choosing. The service follows a pathway from hospital to community and can be delivered in a one-to-one and/or group setting in person, virtually or via telephone. We also have opportunities for volunteers to become Walk Leaders, to safely lead community health walks either in a 1:1 or group setting, while effectively supporting people living with and at high risk of our conditions. The service can be delivered to provide person-centred support for those with a communication difficulty and/or to support an individual to achieve a specific goal. A fantastic opportunity to help and make a real difference for people and the community. Excellent support and relevant training is provided to all volunteers and all assistance is greatly appreciated. For more details please contact Victoria Wood, Community Support Services Coordinator at email: Victoria.wood@chss.org.uk or telephone: 07733614861.

One to One Volunteer Befriender Person Specification Essential Advantageous Personal Qualities • Warm, friendly and encouraging • Interested in supporting people • Reliable, honest and trustworthy • Able to maintain confidentiality • Empathic and understanding attitude • Conscientious and self-motivated • Able to keep calm in stressful situations • Flexible • Clean driving licence and access to a car • Good sense of humour • Happy to be in the presence of dogs (Guide Dogs) Experience • Previous one to one volunteering experience • Previous experience of people with sight loss and hearing loss Knowledge/Understanding • Knowledge and understanding of issues faced by people with sensory loss Skills • Good communication/ Interpersonal skills • Good listening skills • Ability to recognise and respect other people’s boundaries • Ability to recognise and apply own limits and boundaries • Ability to attend and make use of support and supervision • Open to ongoing training as required • Ability to promote confidence and independence Values • Accepting the person for who they are – being non-judgemental • Respecting others as being of equal worth • Respecting other’s choices, lifestyles and rights • Not imposing own values and beliefs • Appreciating differences (e.g. race, culture, gender etc.) • Able to view someone as a person, not a stereotype   ROLE DESCRIPTION GROUP VOLUNTEER . Who are we looking for? We are looking for friendly and reliable people who enjoy the company of others. Sensory Awareness training will be provided and so no previous experience of working with people who has sight/hearing loss is required. A PVG check will be required for this role, and we would be looking for a minimum of 6 months commitment. Tasks • To provide company and emotional support • To assist service user to develop social contacts by joining community events and social groups • To support a service user with shopping • To provide telephonic befriending when necessary • To accompany service user to café or for a healthy walk • To Commit minimum 6 hours per month. We are looking for volunteer/s who drive and can assist our service users with transport. But not driving would not exclude you from being suitable for the role. Volunteers are particularly required in the Arbroath area. Training & Support • Induction training will be provided by Cilmi Eldho. North East Sensory Service’s (NESS) Volunteer Coordinator in Angus. • Sensory Awareness Training will be provided by Libby Hillhouse, the Training and Information Officer • Support in the voluntary role will also be provided by Cilmi Eldho. • Out of pocket expenses will be reimbursed through NESS. Contact for Application form: Cilmi Eldho NESS Volunteer Coordinator (Angus) 07720 811896, cilmi.eldho@nesensoryservices.org