Description

Admin Support provides essential back-up for advisers by carrying out a range of activities including file management, word processing, using databases and spreadsheets, scanning and attaching documents to client records, writing letters to clients, booking appropriate appointments for clients to see advisers, dealing with incoming telephone calls, signposting clients to local support resources. There is scope to be involved in our triage process, assessing and reacting to client needs as they are presented to us. Full training and support relevant to the role will be provided. The need for all of our volunteers to be open-minded and non-judgemental is essential along with the ability to be able to maintain strict client confidentiality.

Organisation aims and objectives

The aims of the CAB service are as follows:- To ensure that individuals do not suffer through lack of knowledge of their rights and responsibilities or the services available to them, or through an inability to express their needs effectively and equally. To exercise a responsible influence on the development of social policies and services, both locally and nationally.

Availability

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Tue

Wed

Thu

Fri

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Morning
Afternoon
Evening

4 hours a week

Restrictions

Experience required: Able to listen with understanding • Organised and systematic • Good communication skills • Willing to undergo an initial period of adviser training • Able to work as part of a team • Desire to contribute to the local community
Travel details: Located in the town centre of Dalkeith. Some free parking available in town. Office is on the Lothian Buses routes for the following bus routes– 3, 48, 49, 139, 140, 141
Minimum age: 16

Support

Expenses paid: Yes
Expenses details: Travel expenses for public transport or own car
Training details: Training will be provided using a mixture of e-learning modules and one-to-one mentoring. Our volunteers can quickly work with minimum supervision but you will always have experienced staff available to you for support and help.
Support: Named Contact For Volunteer

Last updated 12 days ago