Volunteer Adviser

  • VO93279


Description

Volunteer Advisers are needed to help our Bureau provide advice to members of the public on a wide variety of issues such as benefits, debt, housing, employment, energy and consumer problems. Advice can be provided by telephone, email, or face-to-face. Full training will be given to equip you to fulfil the adviser role. You don’t need to know “everything about anything” to be one of our Advisers – the advice we give is held in our extensive knowledge database. The main thing we ask of our Advisers is that they are able to listen to people in an understanding and non-judgemental manner. Volunteer advisers are asked to be able to commit to 4 hours per week, on a mutually agreed basis. These hours could be on a single day, or spread throughout the week.

Organisation aims and objectives

The aims of the CAB service are as follows:- To ensure that individuals do not suffer through lack of knowledge of their rights and responsibilities or the services available to them, or through an inability to express their needs effectively and equally. To exercise a responsible influence on the development of social policies and services, both locally and nationally.

Availability

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4 hours per week

Restrictions

Experience required: Able to listen with understanding • Organised and systematic • Good communication skills • Willing to undergo an initial period of adviser training • Able to work as part of a team • Desire to contribute to the local community
Travel details: Located in the town centre of Dalkeith. Some free parking available in town. Office is on the Lothian Buses routes for the following bus routes– 3, 48, 49, 139, 140, 141
Minimum age: 16

Support

Expenses paid: Yes
Expenses details: Travel expenses for public transport or own car
Training details: Training will be provided using a mixture of e-learning modules and one-to-one mentoring. Our volunteers can quickly work with minimum supervision but you will always have experienced staff available to you for support and help.
Support: Named Contact For Volunteer

Last updated 12 days ago