Description
You can make a real difference in helping your community by volunteering with Dalkeith Citizens Advice Bureau. Our team of volunteers are vital to the work we do, helping people access the information and in giving them the advice they need to move forward with their lives.
We believe that everyone deserves access to independent, free and non-judgemental advice to help them deal with life’s problems and challenges - and you can help us to do that.
Volunteers are at the heart of how we deliver the Citizens Advice service, whether it’s helping people online, by email, over the phone or in person. You will receive training in advice giving and IT. All we need is 4 to 6 hours per week of your time.
Organisation aims and objectives
The aims of the CAB service are as follows:- To ensure that individuals do not suffer through lack of knowledge of their rights and responsibilities or the services available to them, or through an inability to express their needs effectively and equally. To exercise a responsible influence on the development of social policies and services, both locally and nationally.
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4-6 hours per week
Frequency and commitment details
4-6 hours per week 4 hours per week
Restrictions
Experience required: Ability to communicate effectively (written and verbal) in English is important. Paid or unpaid experience of advice-giving or engaging with the public is helpful. Most important is a commitment to the aims of Dalkeith CAB.
Travel details: Buses 3, 46, N3, 139, 140, 141, R1, R2, R3 and R4 stop on Eskbank Road. Buses 3, 46, 48, N3, 51 and 139 stop on Buccleuch Street. Both approximately a 2 minute walk to the CAB. Free Car Park on Old Edinburgh Road.
Minimum age: 16
Support
Expenses paid: Yes
Expenses details: If yes, please give details on what, how and when expenses are paid e.g. we pay public transport rates and reimburse volunteers every week. Also include mileage rates if applicable. (max 35 words)
As is remote role, reimbursement for stationery (if not supplied) and contribution to internet use. For training or in person meetings - Travel up to the cost of a one day bus multi-trip ticket, or the equivalent in HMRC mileage reimbursement for car users. Reimbursement for up to £5 for refreshments (if not provided) for volunteering more than 4 hours at a time.
Training details: Initial induction to organisation, team, premises and key policies and procedures. Ongoing training and support from Volunteer Co-ordinator and other staff as required. External training offered where needed.
Support:
Named Contact For Volunteer