Online Moderator

  • VO93273
  • Home-based volunteering


Pain Concern is looking for volunteers to help moderate the charity’s online community on the Health Unlocked platform. Our forum provides peer support and a learning environment for people living with chronic pain and those who care for them. Forum moderators follow Health Unlocked guidance, creating a great culture and setting the tone for the forum.
As a volunteer moderator you will help to ensure that our online community is maintained as a safe, supportive and fun environment.
You will gather information on what issues are important to forum users. You will help to monitor and moderate user-generated content. By joining us you will join a fast-growing and respected service.
Due to the nature of the role, successful applicants will be required to undertake a PVG check and complete a 1hr Safeguarding online course.

Organisation aims and objectives

Pain Concern is a charity providing information and support to people with pain and those who care for them, whether family, friends or healthcare professionals. Visit our website to find out more about what we do, including our Airing Pain radio programme, Pain Matters magazine, information helpline and online community. All pain is unpleasant, but for the one in five people in the UK living with long-term pain it is a part of everyday life. It diminishes quality of life more than any other condition, leading often to loss of work, depression and disability. Anyone at any age can develop persistent pain and you will very probably know somebody affected. Although there is usually no cure, people who receive the appropriate treatment, information and support can manage their condition effectively with lifechanging results.


Experience required: Previous experience or training is not necessary. We are looking for a willingness to learn and a commitment to help. Knowledge of chronic pain while useful, is not essential.
Travel details: Lothian bus route and Newcraighall train station is 10mins walk
Minimum age: 18


Expenses paid: Yes
Expenses details: Travel expenses
Training details: Training is approximately for three hours and can be delivered in person or online via Teams
Support: Named Contact For Volunteer