Patient Feedback Volunteer

  • VO93257
  • Home-based volunteering


Description

We’re looking for warm, friendly volunteers with good conversational skills to help us gather important feedback about our services.

Volunteers will be part of a team who will be calling our patients and families who have consented to being asked for feedback, and chatting to them about their experiences. This is an exciting new opportunity to be part of a team who will be helping to shape our services for the future. This feedback is vital to us, as it helps us to better understand the needs of the people we support. Our aim is to make the calls feel more like a conversation than a survey, as this is the opportunity for our patients and their loved ones to have their say about the care we provide.

You will be volunteering remotely, but will have regular check ins and supervision from our central team, and you will be given full training when you join us. Training will include the use of our IT system and dialling software, Safeguarding of Vulnerable Groups, and a basic induction to Marie Curie.

If you can spare 3-4 hours a week, enjoy chatting to others and would enjoy the opportunity to be part of a team making long term improvements in care then we would love to hear from you.

Organisation aims and objectives

Marie Curie provides care and support to patients with a terminal illness and their loved ones, with 9 hospices in the UK and our nurses out in the community supporting patients in their own home. Our Information and Support line also provides free, confidential advice and information. We believe that everyone who is facing death, dying or bereavement deserves the care that will allow them to have the best possible experience that reflects what is important to them.

Restrictions

Experience required: We’re looking for volunteers with a warm, compassionate manner who can deal sensitively with our patients and their loved ones. Maturity, and an understanding of the importance of confidentiality in a healthcare setting will be vital, as volunteers will be dealing directly with our service users and their data. Good IT skills and the ability to keep accurate records will be important. Our ideal volunteer will be confident, outgoing and able to have a conversation with anyone.
Travel details: Remote opportunity- volunteer from home (please note a suitable place to make calls from undisturbed will be necessary)
Minimum age: 18

Support

Expenses paid: Yes

Last updated 4 months ago