Call companion

  • VO93100
  • Home-based volunteering


As a call companion, you will make regular telephone calls to an older person experiencing loneliness and isolation. These calls provide a lifeline of friendship for our older people, and the regular, warm, friendly chats and companionship provide a vital link with the outside world from which they have become isolated. Over time, you and the older person you have been matched with will get to know each other well and together you will spend many hours full of fun, laughter and stories. You will need two references and to complete an ID check for this role. Tasks include: Calling the older person you have been matched with two to four times per month at an agreed time. Following the guidance in your call companion training modules to ensure that your calls are enjoyable, appropriate and in line with our charitable aims. Keeping in regular contact with your call companion coordinator and letting them know how everything is going. Completing monthly online reports about your call companion calls.

Organisation aims and objectives

Re-engage exists to support older people who live alone and find it hard to get out in normal times. The Covid-19 crisis is particularly devastating for these people and many are feeling incredibly vulnerable, especially those with few family members or friends to talk to. In response to the crisis we’ve suspended our regular social gatherings and, with the help of our dedicated volunteers, have set up a UK-wide call companions service. Older people who are feeling alone can receive a regular friendly phone call throughout the crisis and beyond, for as long as they want it. No one should have to face this crisis alone. We won’t leave anyone behind.


Minimum age: 18


Training details: As one of our valued call companions, you’ll receive training from Re-engage, and support and regular communications from your call companion coordinator.