Listening and Support Volunteer

  • VO92874


Your role as a Clan listening and Support volunteer is essential in helping to provide our vital Listening and Support service to people affected by cancer diagnosis in your local community. The listening and support service offers a welcoming, relaxed, safe and confidential environment for people to talk about the cancer experience with someone who can listen and provide emotional and wellbeing support either face to face or by telephone.
Typical activities include:

  • Meeting and greeting clients attending our local wellbeing centres
  • Providing emotional, practical and wellbeing support and information to new and existing clients using the Clan client pathway either face to face or by telephone
    -Working together with Clan staff to ensure the best possible support and service for clients and signposting where appropriate
  • Recording client session notes and debriefing with Clan staff
  • Receiving donations and providing support where appropriate
  • Helping to raise awareness of Clan services by attending and supporting internal and external events
  • Activities may vary depending on the location of the wellbeing centre

Organisation aims and objectives

To provide support to those affected by cancer, their family and friends.

Frequency and commitment details

Working on a rota basis attending a 4-hour shift either weekly, fortnightly or monthly to a minimum of 12 months and on occasions be flexible and available to help at short notice.


Experience required: There are no prerequisites for this role in terms of professional qualifications and Clan will provide you with the relevant training and ongoing supervision to support you in your role. However, some experience in support skills, health and social care and third sector would be an advantage. We value personal experience and would welcome anyone without the preferred skills and experience but are passionate about making a difference and supporting local people in their community to apply.
Travel details: Lerwick CLAN Centre or by telephone


Expenses paid: Yes
Expenses details: Expenses reimbursed in accordance with CLAN Expenses policy
Training details: Attending training and meetings to receive updates is required Ongoing training, supervision, development and wellbeing support.