Listening and Support Volunteer

  • VO92874


Your role as a Clan LISTENING & SUPPORT VOLUNTEER is essential in helping to provide our vital Listening and Support service to people affected by a cancer diagnosis in your local community. The listening and support service offers a welcoming, relaxed, safe and confidential environment for people to talk about the cancer experience with someone who can listen and provide emotional and wellbeing support either face to face or by telephone. Typical activities include:
• Meeting and greeting clients attending our local wellbeing centres
• Providing emotional, practical and wellbeing support and information to new and existing clients using the Clan client pathway either face to face or by telephone
• Colaborating with Clan staff to ensure the best possible support and service for clients and signposting where appropriate
• Recording client session notes and debriefing with Clan staff
• Receiving donations and providing support where appropriate
• Helping to raise awareness of Clan services by attending and supporting internal and external events
• Activities may vary depending on the location of the wellbeing centre

Role commitments
• Volunteering on a rota basis attending a 3-hour shift (approx.) either weekly, fortnightly or monthly for a minimum of 12 months and on occasions be flexible and available to help at short notice
• Attending required training and volunteer meetings to receive updates, ongoing development and support
• This role is regulated activity and requires membership to the Protecting Vulnerable Groups (PVG) scheme which will be applied for on your behalf by Clan
Essential skills and experience required
There are no prerequisites for this role in terms of professional qualifications and Clan will provide you with the relevant training and ongoing supervision to support you in your role. However, some experience in support skills, health and social care and third sector would be an advantage. We value personal experience and would welcome anyone without the preferred skills and experience but are passionate about making a difference and supporting local people in their community to apply for this role.

How Clan will support you
Your role as LISTENING & SUPPORT volunteer can often involve dealing with difficult situations. It’s our responsibility to ensure you have all the relevant training and support to enable you to fulfil your role and have a rewarding volunteering experience. Clan will provide you with:

• Comprehensive induction to Clan and your role
• Clan SUPPORT VOLUNTEER training program including Listening and Support Skills and Safeguarding
• Ongoing training, supervision, development and wellbeing support
• Reimbursed expenses incurred whilst volunteering in accordance with our Expenses Policy

Organisation aims and objectives

To provide support to those affected by cancer, their family and friends.










Clan’s service runs: Monday - Friday 10am - 4pm Volunteers are required to be available for either a morning shift or an afternoon shift on a rota basis.

Frequency and commitment details

Working on a rota basis attending a 4-hour shift either weekly, fortnightly or monthly to a minimum of 12 months and on occasions be flexible and available to help at short notice.


Experience required: Volunteers are required to be good listeners, empathetic, compassionate and able to provide an impartial support service to clients affected by a cancer diagnosis.
Travel details: Clan Cancer Support First floor Islesburgh Community Centre King Harald St Lerwick ZE1 0EQ
Minimum age: 18


Expenses paid: Yes
Expenses details: Expenses reimbursed in accordance with CLAN Expenses policy
Taster available: Yes
Taster details: Yes, subject to reference check and PVG
Training details: Attending training and meetings to receive updates is required Ongoing training, supervision, development and wellbeing support.
Support: Named Contact For Volunteer,
Wheelchair Access/Disabled Access Toilet