Tech/Digital Support Volunteer

  • VO92716


Do you have a passion for the power of technology? Our vision is to create a world in
which digital services are equally accessible to all.

As an AbilityNet Tech volunteer you can help unleash the power of technology to ensure
that older people and disabled people are not excluded from the digital world.

Overview of the Tech volunteer role
All across the UK our 350+ volunteers support older and/or disabled people in their communities to
offer one-to-one support with their technology, whether that’s a computer, laptop,
smartphone or tablet.

Our volunteers:
• Troubleshoot technical issues
• Offer impartial advice on technology
• Set up new tech and install hardware and software
• Show people how to use their tech at home e.g. shop online, send and receive
emails and video call with family and friends
• Make adaptations to support a disabled person’s specific technology needs

What will I be doing?
• Contacting clients to arrange a date/time to support (could include, home visits, meetings in libraries, cafes etc. supporting them remotely online or attending group sessions).
• Carrying out tech support for the clients you have accepted.
• Feeding back on progress via our online ticketing system.
• Supporting your local Coordinator with promoting the volunteer service in the local
• Getting together with other tech volunteers at team meetings and wider company
• Attending training on technology, particularly adaptive technology.
• Supporting other volunteers through our online chat facility

What are the benefits to me?
As an AbilityNet Tech volunteer you can:
• Change the lives of disabled and older people.
• Benefit from technology and disability training.
• Network with a nationwide team of other Tech volunteers.
• Be flexible with your volunteering and plan it around your other work and home

for further information and to hear from current volunteers, please click on link:










minimum 2 - 4 hours per month The service is client led and will depend on the demand in your local area. The work is flexible and you can arrange visits around your home and work commitments. On average a volunteer undertakes 4 hours of volunteering a month - this can be in or out of work hours, in the evenings or weekends.

Frequency and commitment details

minimum 2 hours - 4 hours per month. This role requires a minimum commitment of 6 months.


As you will be helping vulnerable adults you’ll need an enhanced DBS check (England and Wales) PVG (Scotland), or Access NI check (Northern Ireland), which will be renewed/checked every 2 years (at no cost to you as a volunteer).
Experience required: A passion to help others. • Great organisational skills. • The ability to communicate and network with people from different organisations. • Self-motivated and the ability to hit the ground running. • Some marketing / communications experience would be beneficial. • Presentation skills.
Travel details: What else do I need to know? • We pay travel expenses at 45p per mile, and reimburse public transport expenses.
Minimum age: 18


Expenses paid: Yes
Support: Named Contact For Volunteer