Help Volunteer

  • VO92664
  • Home-based volunteering


Role purpose:
Are you a good listener? Do you have excellent communication skills? Could you support someone struggling to cope with chronic pain and help them to find a way forward?  

We are looking for committed and empathetic volunteers to support people who are living with, or affected by chronic pain who access our phone, online forum and e-help support services.  

This is a great opportunity to enhance your communication skills and develop an understanding of pain self-management, while providing a valued service to people living with long-term pain. By joining us you will join a fast-growing and respected service.

Due to the nature of the role, successful applicants will be required to undertake a PVG check.

What you would be doing:
• Offer emotional support and signpost resources and information to people affected by persistent pain either by phone, email or on the online forum
• You will work as part of a team of volunteers, covering a rota, ability to commit to shifts is essential
• Attend training/supervision sessions remotely
• Keep up to date with Pain Concern news and work across the UK 
• Complete ‘after contact’ survey to support Pain Concern’s evaluation targets.

Organisation aims and objectives

Pain Concern is a charity providing information and support to people with pain and those who care for them, whether family, friends or healthcare professionals. Visit our website to find out more about what we do, including our Airing Pain radio programme, Pain Matters magazine, information helpline and online community. All pain is unpleasant, but for the one in five people in the UK living with long-term pain it is a part of everyday life. It diminishes quality of life more than any other condition, leading often to loss of work, depression and disability. Anyone at any age can develop persistent pain and you will very probably know somebody affected. Although there is usually no cure, people who receive the appropriate treatment, information and support can manage their condition effectively with lifechanging results.










2-4 hours per week.

Frequency and commitment details

Travel expenses are paid. Volunteers are reimbursed when it suits them


Experience required: We are looking for individuals who possess  some/all of the below experiences, skills and qualities. - Excellent written/verbal communication skills. - Flexible team player. - Understanding of IT, Microsoft office and access to a computer, laptop, or tablet with internet access. - Use Microsoft Teams for meetings. - Willingness to commit to at least 12 months, with acknowledgement that circumstances may change.  - Knowledge of / interest in pain/long-term conditions.
Travel details: This opportunity is accessible by foot, bus, car and train. Lothian Buses and Newcraighall train station is a 10min walk away.
Minimum age: 18


Expenses paid: Yes
Training details: 6 week training programme which consists of induction, pain awareness, written and verbal communication skills and process training. All volunteers are invited to attend supervision sessions every 6-8 weeks.
Support: Named Contact For Volunteer

Last updated 5 months ago