Volunteer Despatcher

  • VO92014


HcL support people throughout the Lothians. We provide supported door-through-door transport for people with mobility challenges – either from age, disability, health issues (long-term or short-term) or additional support needs. Our services are much more than transport, they support people who would otherwise not be able to get out of their home to do their own shopping, access other local facilities, attend appointments and social activities. This support helps them maintain independence and enable them to stay in their own home for longer. We have been running our two services – Dial-A-Ride and Dial-A-Bus for 40 years now across Edinburgh, West Lothian, East Lothian and Midlothian. We also provide transport for other community organizations for groups and events. Despatchers take passenger bookings, arrange journeys, deal with enquiries and provide information when requested. To ensure the smooth scheduling of journey requests. Using various office equipment correctly, including IT, telephone and photocopier.

Organisation aims and objectives

Transport for people with mobility challenges.











• Good IT and communication skills are essential.
Experience required: • A good knowledge of West Lothian is essential. • An ability to relate to older people and/or people living with a disability is necessary. Previous experience of working with older people/people living with a disability is preferred but not essential. • A good knowledge of Edinburgh, East, West and Midlothian (depending on your base) is essential. • An ability to relate to older people and/or people living with a disability is necessary.
Minimum age: 16


Expenses paid: Yes
Taster available: Yes
Taster details: Once people have shown an interest they would be welcome to arrange to come in to meet us and see the office base.
Training details: Volunteers will be given an induction and will complete a variety of training opportunities including Disability Awareness.
Support: Named Contact For Volunteer,
Wheelchair Access/Disabled Access Toilet

Last updated 2 months ago