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Dispatcher

  • VO91836

Description

HcL support people throughout the Lothians. We provide supported door-through-door transport for people with mobility challenges – either from age, disability, health issues or additional support needs. Dispatchers take passenger bookings, arrange journeys, deal with enquiries and provide information when requested. To ensure the smooth scheduling of journey requests. Using various office equipment correctly, including IT, telephone and photocopier.

Organisation aims and objectives

HcL is a major Scottish Charity based in the Lothians. The organisation was set up in November 1982 to operate a transport service for people with a range of disabilities and health needs who are unable, or have great difficulty, in using public transport. Our services include 'Dial-A-Ride' which is a door-through-door transport service and 'Dial-A-Bus which is a semi-scheduled door-through-door shopping service. We cover Edinburgh and Lothians and operate from two local bases. We also respond to requests for journeys nationally on an availability basis. Currently there are twenty minibuses (Dial-A-Ride) and nine minibuses (Dial-A-Bus) in the fleet which have been specially adapted to carry wheelchair users and ambulant passengers.

Availability

Mon

Tue

Wed

Thu

Fri

Sat

Sun
Morning
Afternoon
Evening

Minimum 4 hours per week

Restrictions

Experience required: A good knowledge of Edinburgh, East and Midlothian is essential. An ability to relate to older people and/or people living with a disability is essential. Previous experience of working with older people/people living with a disability is desirable. • Good IT and communication is essential.
Travel details: Office base : 24/3A Dryden Road ,Bilston Glen Industrial Estate, Loanhead . Buses stop nearby numbers 38 and 140. There is free carparking at the office.
Minimum age: 16

Support

Expenses paid: Yes
Expenses details: Expenses claim form and paid directly into volunteers bank account.
Taster available: Yes
Training details: Volunteers will be given an induction and will complete a variety of excellent training opportunities including Disability Awareness.
Support: Wheelchair Access/Disabled Access Toilet

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