Description

VoiceAbility is an independent charity and one of the UK's largest providers of advocacy and involvement services. We help advocate for people to be able to make decisions about their health care and wellbeing.

About the role:
The focus of the role will be supporting those with complex needs who self disclose as having a disability to use our toolkit and help them understand their rights and access their benefits.

Tasks and responsibilities will be:

• helping clients understand what advocacy is.
• supporting clients with issues they cannot resolve on their own.
• keep detailed notes and records of interactions with clients and visits.
• doing research and making contact with other services, such as healthcare professionals.
• referring clients to our paid advocacy service if necessary.
• building professional relationships.
• promoting our organisation and services through drop in sessions and community groups.

You will receive induction training and training specific to your role. You will also receive support from your allocated paid advocate and 1:1 support from VoiceAbility staff with the opportunity for regular feedback.

Remote working is the preferred delivery option for clients, so you will be working from home. Travel may be required for promoting our services.
Sessions only take place between 9am -5pm weekdays, and you are expected to spend 2-3 hours each week volunteering, for a minimum of 6 months.

You will need to provide 2 references and complete a PVG check. This will be free and we will help will help with the cost of this. Equipment to complete your role will be supplied. Reinburshment of reasonable expenses and travel costs are covered in line with VoiceAbility policies.

This is a very rewarding role where benefits will include:

• the opportunity to learn new skills
• make a positive impact to people with care and support needs.
• meet new people and gain experience in your role.
• additional learning & training opportunities.

• https://www.voiceability.org/jobs/volunteering

Organisation aims and objectives

We’re an independent charity and one of the UK’s largest providers of advocacy and involvement services. We want to deliver the best possible quality of support to people so they are heard, respected, safe and in control of their own life. We believe that everyone, regardless of situation, illness or disability, has a right to: > be heard and respected > have the same choice, control and freedom as any other person > be safe from violence, discrimination, harm or abuse Everything we do is focused on achieving this aim.

Availability

Weekdays only 9am - 5pm.

Frequency and commitment details

Weekdays only 9am - 5pm. 3 hours a week, 6 month commitment.

Restrictions

Volunteering will commence on satisfactory completion of a PVG check, right to work check and volunteer training.
Experience required: Empathy, patience when dealing with clients who have challenges. Working knowledge of Microsoft. Ability to work independently and as part of a team Ability to manage own time and prioritise workload. Knowledge/interest in advocacy.
Minimum age: 18

Support

Expenses paid: Yes
Expenses details: Travel expenses reimbursed.
Training details: You’ll develop skills in communication and confidentiality, add experience and knowledge to your CV, and know you’re making a genuine difference to people’s lives. As a volunteer you’ll receive full training, support from the volunteer team and your local advocates, and paid expenses. Training covers topics such as: what is advocacy, an introduction to Social Security Scotland, safeguarding, networking, salesforce and more!
Support: Named Contact For Volunteer