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Advisers

  • VO98276

Description

Volunteering at CAB as an adviser is hugely rewarding. Each session is different. Clients come to us with issues as diverse as consumer issues through to housing problems and those simply needing to be signposted to another organisation. We are looking for people who love to work as part of our friendly team and have an open and enthusiastic manner. Advisers help clients reach informed decisions and may assist in drafting letters, making phone calls and filling in forms.

Perhaps you’ve never considered being an advisor before and worry that you don’t know enough to give advice. The key message is that you don’t need to know anything – Citizens Advice give full training and you are expected to look up the information for every enquiry on our advice system. You don’t need to have lots of knowledge, you just need to be a good listener, be interested in helping people and be able to break down information and explain it to others. Enquiries and advice are recorded on to an online system, so you need some basic computer skills.

Organisation aims and objectives

Orkney CAB is independent, and provides free, confidential and impartial advice to anyone living and/or working in the local community. We deliver information, advice and representation covering a wide range of subjects, including; benefits, debt and money advice, consumer issues, housing issues, neighbour problems, family and personal problems, legal matters including eviction, mortgage repossession and small claims, employment advice, immigration and NHS health care. Our services are delivered by a team of trained volunteers supported by specialist staff.

Frequency and commitment details

We have space every day except a Wednesday just now. We ask for advisers to give us 1 day a week of their time - this can be a short day to fit in with school hours as most of our client appointments are between 10am and 2pm so they can easily finish by 2.30. We have space every day except a Wednesday just now. We ask for advisers to give us 1 day a week of their time - this can be a short day to fit in with school hours as most of our client appointments are between 10am and 2pm so they can easily finish by

Restrictions

Experience required: Good communication skills and good at listening.

Support

Expenses paid: Yes
Training details: The training for volunteer advisers is all online modules that can be completed at your own pace or you can sign up to a 6-week course that is run by a CAB trainer. They deliver the training in zoom sessions for 2-3 days per week over the 6 weeks. It is up to the volunteer which method they prefer. Once a volunteer adviser is fully trained, they continue to get constant support permanently. We have an Advice Session Supervisor on duty every day who is on call for any queries the volunteers have, and we also check every case to ensure the advice given was correct.
Support: Named Contact For Volunteer

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