Description
About 250 people each month get help from Dalkeith CAB on problems with benefits, debt, housing, employment, home energy and more. Some of this requires specialist advice, but some also involves filling in long forms, which can be difficult if you’re anxious about your situation.
We need a volunteer about 3 hours per week to help people with filling in forms to apply for benefits and other entitlements. You’ll receive training and support from our experienced staff team and volunteers. You’ll be reimbursed for travel expenses. A good standard of verbal and written English is important. Some understanding of the benefits system and experience of advice is welcome, but not essential. Commitment to the mission, aims and values of Dalkeith CAB is important.
Organisation aims and objectives
The aims of the CAB service are as follows:- To ensure that individuals do not suffer through lack of knowledge of their rights and responsibilities or the services available to them, or through an inability to express their needs effectively and equally. To exercise a responsible influence on the development of social policies and services, both locally and nationally.
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3 hours a week and a 3-6 month commitment.
Frequency and commitment details
3 hours a week and a 3-6 month commitment. 3 hours a week and a six month commitment.
Restrictions
Experience required: Ability to communicate verbally and in writing in English is important. Ability to engage with and assist people who may be anxious, while remaining calm and helpful is beneficial. Commitment to CAB aims is important.
Travel details: Buses 3, 46, N3, 139, 140, 141, R1, R2, R3 and R4 stop on Eskbank Road. Buses 3, 46, 48, N3, 51 and 139 stop on Buccleuch Street. Both approximately a 2 minute walk to the CAB. Free Car Park on Old Edinburgh Road.
Minimum age: 16
Support
Expenses paid: Yes
Expenses details: Travel up to the cost of a one day bus multi-trip ticket, or the equivalent in HMRC mileage reimbursement for car users. Reimbursement for up to £5 for refreshments (if not provided) for volunteering more than 4 hours at a time.
Training details: Initial induction to organisation, team, premises and key policies and procedures. Ongoing training and support from Volunteer Co-ordinator and other staff as required. External training offered where needed.
Support:
Named Contact For Volunteer,
Wheelchair Access/Disabled Access Toilet