Digital Champion

  • VO90512


Since Universal Credit came online in Clackmannanshire, CTSI have employed an IT and Employability Trainer within their team, who has a focus on supporting claimants with the online system. This is done on a drop-in basis across the County.

As demand for generalised IT support is growing as we emerge from the pandemic, CTSI recruits IT and digital support volunteers to assist in supporting people on a 1:1 basis. The volunteer will also be recording the client's name and what they assisted them with.

Tasks may include:

  • Assisting with online job searches
  • Meet people 1:1 or through small groups while maintaining Covid restrictions
  • Help people build their confidence by walking through general IT tasks including: how to use Microsoft Word to write a CV or cover letter; setting up and/or using an email account etc.
  • Assist with CV/cover letters/job application forms
  • Supporting people to make their online claim for Universal Credit, and updating their online journal.

This role needs volunteers to have strong communication skills, not necessarily experts in IT hardware and programs.

This role will be based in various locations across the County, and so you would be able to choose the location(s) that suit you. CTSI are looking for a commitment of at least one session per week, which usually last between 1-3 hours (depending on the location).

Applicants must provide two references.










CTSI are looking for a commitment of at least one session a week, which usually last between 2-3 hours (depending on the location).


Experience required: To carry out this role, you will need to be an individual who: - Is confident and capable using a range of IT equipment independently - Is comfortable working with people on a 1:1 or small group basis - Has excellent communication skills
Minimum age: 16


Expenses paid: Yes
Taster available: Yes
Training details: Training will be provided, including an introduction to the IT and software you will be using. CTSI's IT and Employability Officer will cover topics such as: benefits advice, listening skills, signposting to local services, confidentiality and information literacy. CTSI will also endeavour to provide additional training as and when possible, for example IT-related 'Train the Trainer' courses.
Support: Named Contact For Volunteer,
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