Ambulance Care Assistant Volunteers

  • VO90466


Are you looking for a volunteer role to challenge yourself? Would you like to gain skills that could really make a difference in your local community? Do you feel passionate about support others?

If your answer is yes then this could be the role for you, we are currently expanding our service in your area and are looking for warm, friendly, compassionate, professional individuals.

As an Ambulance Care Assistant Volunteer:
• Supporting patients who are often vulnerable taking them home from hospital or to essential medical appointments
• Sometimes supporting end of life patients, this could be locally however on occasions we do transport people long distance
• Capturing relevant information accurately as required by the local health authority using tablets or specific report forms
• Receiving or handover patients ensuring all relevant information is passed on regarding the individual and their belongs/ medications are received/ handed over
• Using relevant equipment to ensure the patients safety such as stretchers, carry chairs and wheelchairs
• Sometimes monitoring prescribed oxygen levels, patients health, give basic first aid seeking guidance and support where needed
• Sharing the roles and responsibilities with your crew to ensure your vehicle is prepared pre-shift with all relevant equipment and that cleaning routines are adhered to throughout and post-shift ensuring that infection prevention and control standards are followed at all times
• Achieving and maintaining competence in your skills and knowledge, completing annual modules and engaging in relevant CPD sessions either online or face to face to ensure you don’t fall into skill fade
• Following our CQC guidelines as we are a regulated service

So if you have the ability to:
• Work flexibly in the ambulance environment
• Communicate effectively
• Ensure the patients in your care receive high quality care
• Support your colleagues as well as your patients
• Build and maintain effective working relationships and work as part of a team
• Use online systems comfortably
• Lift bending and carrying in the process of transporting patients
…this could be the role for you.

Our training will provide everything you need to know so no prior experience is needed. The training and support you will receive includes:
• Online learning welcoming you to BRC and…..
• Zoom sessions including roles &responsibilities, mental health and patient centred care
• An accredited external MIDAS course which includes remote and face to face training
• Four days face to face training to ensure you have excellent manual handling and first aid skills
• Ongoing support through a mentoring programme once your core service training is completed

The Ambulance Care Assistant Volunteer role is one of our main roles however we do have a progression pathway to an intermediate skill level for our dedicated crews enabling them to support patients further when in their care. As a service we support end of life care to and from appointments as well as transporting patients across the UK so that they are able to spend precious time with their families, we pride ourselves in the care and dignity we provide, we don’t just transport people we put the person at the heart of what we do.

Our contracts vary and change and at times we could have shifts across the seven day ranging from 8 to 12 hours, we ask for a minimum commitment of two shifts per month contract dependant. You will be transporting people with very limited mobility, a lot of whom will need to be moved by stretcher and we also transport COVID positive patients.

It can be a long physical day doing on average 6 to 8 transports in a twelve-hour shift so it’s not for the faint hearted! As this role includes driving you will need to have held a driving licence which allows you to drive in the UK for two years.

A great opportunity to help and make a real difference for people and our NHS. For further information please contact Pauline Bartley, Volunteer Mobilisation Manager at email: or telephone: 07525902931.

Organisation aims and objectives

The British Red Cross helps people in times of crisis, providing a range of services in local communities across the UK. We are a volunteer-led humanitarian organisation that helps people in crisis, whoever and wherever people are.


Experience required: Caring and compassionate, patient and able to talk to people from all walks of life, able to multi task, enjoys working as part of a team, no experience necessary apart from the minimum driving age of 21 and having held a full licence for two years.
Minimum age: 21


Expenses paid: Yes
Expenses details: Approved expenses are reimbursed. 45p per mile or agreed public transport. Food allowance of £6 to £10 depending on length of shifts, agreed training costs reimbursed, valid receipts for all claims essential.
Training details: Excellent training and support is provided to all volunteers. Trainees complete a full MIDAS course, complete a mix of e-learning, zoom, face to face sessions, including manual handling and first aid starting in the driver role working their way up towards becoming a clinician. Dedicated and committed crews may be offered our progression pathway to up skill to our intermediate level as agreed with the local manager.
Support: Named Contact For Volunteer,
Wheelchair Access/Disabled Access Toilet

Last updated 13 days ago