SSAFA Volunteer Caseworker

  • VO90284
  • Home-based volunteering


Would you like to support people who have served in the Armed Forces? You don’t need a military background, just the ability to listen, some basic I.T skills and good written and spoken English. If so, this could be the role for you.

What is a caseworker?

Caseworkers work with clients to figure out what type of help they need. Next, they find the right sources of support and arrange for clients to access it. This might be funds for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

When would you be needed and where would you be based?

The essential part of the role is interacting with clients, so you may be visiting clients or doing this virtually. As part of your local branch you might have access to an office, but many volunteers are based at home.

What does this role involve?

• Contacting clients and arranging to meet them at a mutually convenient time either face-to-face or remotely

• Liaising with clients and completing a form to assess their circumstances

• Sign-posting clients onto local services providing specialist advice

• Applying on the client’s behalf to military and non-military sources of charitable funding

• Arranging for the purchase of goods and services

• Keeping in touch with the client so they know how their case is progressing

• Keeping in touch with your branch so they know your availability

• Keeping up to date with training and SSAFA news so that you are best able to support clients

• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser

• Volunteering within the standards and values of SSAFA including observing our policies such as the

Volunteering policy and data protection policy (these will be covered in your training and local induction.)

What can you gain from this volunteering role?

• Support people in your community with a military background

• Use your skills, knowledge and life experience to benefit others

• Support and friendship from your local SSAFA branch and the wider SSAFA community

• Experience, training and skills that you can highlight on your CV and in job interviews

• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

Minimum Age: 18

Is a criminal record check required? Yes

Organisation aims and objectives

To provide assistance to service and ex-service families whether it be practical support or financial assistance for those in need.










Frequency and commitment details



Experience required: What skills or experience do you need? • Good listening and communication skills including written and spoken English • Ability to be respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues • Ability to send and receive emails – you will receive your own SSAFA email address • Ability to make enquires on behalf of clients by phone, email, letter or by filling in forms • Willingness to use our on-line case management system - training given.
Travel details: This can be home based or face to face or a mixture of both.
Minimum age: 18


Expenses paid: Yes
Expenses details: You will be reimbursed for travel and responsible expenses as agreed by the branch.
Training details: What training and support will you receive? • Online training course for new caseworkers. Your trainer will guide your group of like-minded volunteers through everything you need to know to get started as a SSAFA caseworker • Some short on-line training modules to complete at home, so you are up to date on how to keep clients, their families and personal information safe • SSAFA branches have regular opportunities to update your training • Access to a range of e-learning courses • Local induction including who supports caseworkers in your branch and how to contact them • Most branches have regular gatherings for caseworkers to meet and share ideas • There is a Regional Operations Support Manager for each region and the Welfare Team and Volunteer Support Team based at our central office can support you with any issues that arise as a caseworker • Reimbursement of out-of-pocket expenses

Last updated 4 months ago