One to One Volunteer Befriender

  • VO89650


One to One Volunteer Befriender
Person Specification
Essential Advantageous
Personal Qualities
• Warm, friendly and encouraging
• Interested in supporting people
• Reliable, honest and trustworthy
• Able to maintain confidentiality
• Empathic and understanding attitude
• Conscientious and self-motivated
• Able to keep calm in stressful situations
• Flexible
• Clean driving licence and access to a car
• Good sense of humour
• Happy to be in the presence of dogs (Guide Dogs)
• Previous one to one volunteering experience
• Previous experience of people with sight loss and hearing loss
• Knowledge and understanding of issues faced by people with sensory loss
• Good communication/
Interpersonal skills
• Good listening skills
• Ability to recognise and respect other people’s boundaries
• Ability to recognise and apply own limits and boundaries
• Ability to attend and make use of support and supervision
• Open to ongoing training as required
• Ability to promote confidence and independence
• Accepting the person for who they are – being non-judgemental
• Respecting others as being of equal worth
• Respecting other’s choices, lifestyles and rights
• Not imposing own values and beliefs
• Appreciating differences (e.g. race, culture, gender etc.)
• Able to view someone as a person, not a stereotype

Who are we looking for?
We are looking for friendly and reliable people who enjoy the company of others. Sensory Awareness training will be provided and so no previous experience of working with people who has sight/hearing loss is required. A PVG check will be required for this role, and we would be looking for a minimum of 6 months commitment.
• To provide company and emotional support
• To assist service user to develop social contacts by joining community events and social groups
• To support a service user with shopping
• To provide telephonic befriending when necessary
• To accompany service user to café or for a healthy walk
• To Commit minimum 6 hours per month.
We are looking for volunteer/s who drive and can assist our service users with transport. But not driving would not exclude you from being suitable for the role.

Volunteers are particularly required in the Arbroath area.

Training & Support
• Induction training will be provided by Cilmi Eldho. North East Sensory Service’s (NESS) Volunteer Coordinator in Angus.
• Sensory Awareness Training will be provided by Libby Hillhouse, the Training and Information Officer
• Support in the voluntary role will also be provided by Cilmi Eldho.
• Out of pocket expenses will be reimbursed through NESS.

Contact for Application form:
Cilmi Eldho
NESS Volunteer Coordinator (Angus)
07720 811896,

Organisation aims and objectives

North East Sensory Services (NESS) is the leading provider of fully integrated joint sensory services in the North East of Scotland. Through our wide range of services, we work to achieve independence for blind and deaf people.


Minimum age: 18


Support: Named Contact For Volunteer